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On May 2, a scene of car owners defending their rights appeared at a car show in Shijiazhuang, Hebei Province, holding up the slogan "Audi A8 new car for six days, high-speed brake failure, almost car crash, and the manufacturer refused to return it."

However, the rear is the Audi booth, many consumers in the booth to watch the show cars, do not seem to notice that there are car owners in the scene to protect their rights.

It is understood that Mr. Yang, the Audi owner involved, bought an Audi A8 luxury car at the local Audi 4S store in Shijiazhuang on February 26 this year and drove on the highway to Xi'an on March 1. As a result, he braked and locked. The situation is very critical. Then Mr. Yang called the local Audi 4S store in Xi'an and the car was towed away.

According to Mr. Yang, the test result of the 4S store in Xi'an Audi at that time was that there was something wrong with the left brake motor, which could no longer be opened and needed to be repaired. The car was then towed back to the Audi 4S store in Shijiazhuang and is still parked there.

Shortly after the failure, Mr. Yang communicated with the Audi 4S store in Shijiazhuang and was told that it "basically meets the standard of returning and changing cars", but the relevant situation needs to be reported to the manufacturer for reply. In the end, the manufacturer did not agree to return the car.

Mr. Yang said: "the manufacturer did not agree that the return of the car was not up to standard. later, after the Mercedes-Benz incident came out, we asked the 4S store to submit an application, but the manufacturer still did not agree to return the car." I've been putting it off until now. "

The reason why he finally chose to go to the auto show to protect his rights was exposed because the problem had not been solved. The after-sales director of the 4S store threatened to sue casually. Mr. Yang was very angry when he heard this. "when you call the after-sales director of the 4S store," he said. The other party said to go to court to sue, they can only repair the car and send it for maintenance. "

In response to the "high-speed brake failure" incident, Audi 4S store staff said that now the car has been repaired, but the owner has not come to pick up the car, before the owner agreed to repair, after the Xi'an Mercedes-Benz incident, the owner asked to return the car or ask for compensation, the compensation was 160000 at first, now it is 80, 000, and has been interviewed with the owner.

The 4S store also said that the fault of Mr. Yang's car has been reported to the manufacturer, and the manufacturer replied that it does not meet the conditions for the return of the car. 4S store will cooperate if the car owner wants to sue, which is currently under negotiation.

The national automobile three-guarantee policy stipulates that within 60 days from the date of the seller's invoice or within 3000 kilometers of driving mileage (whichever comes first), household car products have steering system failure, braking system failure, body cracking or fuel leakage, and consumers choose to replace family car products or return them, the seller shall be responsible for free replacement or return.

If the phenomenon of "high-speed brake lock" of Mr. Yang's Audi car is in line with the category of brake system failure, it should be proposed and replaced. Next, the car owner can seek the advice of the lawyer, and maintain communication with the 4S store to solve the problem as soon as possible.

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