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The Tesla electric car brand with a price of one million yuan is at least a luxury brand, and the service level should have the mainstream level of luxury cars, right? Mr. Chen's Tesla car in Ningbo broke down. When he was about to negotiate with the service center, he did not expect that a few words from the service manager made him very helpless.

On Feb. 2, Mr. Chen said that his Tesla car broke down when it was recharged in the middle of the super-charging pile, and then towed the car to the Tesla Service Center in Hangzhou for repair. It is understood that the white Tesla Model S was bought by Mr. Chen in August 2014 and cost about 1 million yuan.

The service center gave the answer that "the car was burnt out by overload". Mr. Chen thought that they were using their charging post to charge at that time, and it broke down in the middle of charging. It was suspected that the problem of the charging pile led to charging overload and burnt out the two charging parts. Tesla should bear the maintenance cost of 30,000 yuan. As the warranty period of Tesla is four years or 80, 000 kilometers, and Mr. Chen's car has run more than 90, 000 kilometers, the service center rejected the claim for overinsurance, and the maintenance fee of 30, 000 yuan has to be borne by Mr. Chen himself.

As for what causes the overload to burn out, whether it is a quality problem or man-made cause, both sides have their own arguments.

At this time, Mr. Chen provided a recording of a conversation with Chen, manager of Tesla Service Center, Shenban Road, Hangzhou, which caused heated discussion on the Internet.

In the recording, there is an argument between the two sides about how the car is broken. Chen, the manager of the service center, made an analogy.

Mr. Chen: "you have to tell me why this is bad."

Manager Tesla Chen: "I told you, you saw it, only these two things are broken."

Mr. Chen: "overload, what is the cause?"

Manager Tesla Chen: "your whole car warranty, there must be a warranty period, the car has a warranty period, you are the same, you may die at some time, people will suddenly reach the terminal stage of cancer, isn't it?"

Mr. Chen: "first of all, this car has just been insured, is it right?"

Manager Tesla Chen: "what just passed the insurance? it's more than 90,000 kilometers, boss."

Mr. Chen: "more than 90,000 kilometers, 80,000 kilometers is not over-insured?"

Manager Tesla Chen: "over 80,000 kilometers of insurance, you are over 90,000 kilometers, leader."

At present, the two sides have not agreed on the cause of the problem, and Mr. Chen said he would consider asking a third party for testing.

As far as the service manager's service attitude is concerned, there are indeed many gaps, which is bound to have a great impact on the after-sales reputation of Tesla brand. In this way, Tesla's after-sales service in China really needs to be improved.

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