AutoBeta(AutoBeta.net)03/23 Report--

Recently, there is follow-up news about the 100000 increase in the price of Lexus cars.

According to Haikou City Market Supervision and Management Bureau, Haikou Zhongsheng Lexus Automobile sales and Service Co., Ltd. has been listed as a serious breach of trust for a period of three years from the date of inclusion. At the same time, it is proposed to impose an administrative penalty of 450000 yuan on Haikou Zhongsheng Lexus Automobile sales and Service Co., Ltd.

Review of related events, in January this year, Mr. Wang in Haikou City ordered a Lexus GX550 model in the Zhongsheng Lexus 4S store in Haikou City, and the two sides have signed a car purchase intention contract, which states that Mr. Wang buys the new GX550 model at a price of 931873 yuan, and pays a deposit of 50,000 yuan, which is non-refundable and non-refundable.

However, near the time of delivery, the owner was told that he had to pay an additional 100000 yuan service charge to pick up the car. For this behavior, Mr. Wang refused to increase the price, while the 4S store cancelled the contract and refunded the deposit. Subsequently, Mr. Wang complained to the relevant departments.

After receiving the complaint, Haikou Municipal Bureau of Commerce and the market supervision and management department also quickly went to the store to interview the relevant responsible person. In the face of law enforcement personnel, the customer service manager of 4S store has been slow to come up with the relevant terms of the company on the collection of value-added service fees, nor can he explain why the 50,000 yuan deposit collected is invalid. In the conversation between the two sides, the customer service manager of Haikou Zhongsheng Lexus Automobile sales and Service Co., Ltd. has always been unable to provide relevant terms and conditions, and even said: "then I will not talk about it, see the law."

Videos and screenshots of the incident have also been circulated on the Internet, attracting the attention of the majority of netizens. On March 12, Haikou Zhongsheng Lexus Motor sales and Service Co., Ltd. issued an apology for the incident. in the statement, officials said the company attached great importance to and felt guilty about the recent public opinion incidents. The main reason for the incident is due to the company's negligence in the management and training of employee service process and service quality. The customer service manager who made inappropriate remarks in this incident and caused a bad experience to consumers will be fired.

At the same time, we will further improve the company's performance, assessment and other rules and regulations, and strive to ensure that every employee can face every consumer with professional, enthusiastic and thoughtful service. With regard to the suspected fare increase, at present, our company is carrying out self-investigation and actively cooperating with the supervision and inspection of Haikou Market Supervision and Administration Bureau, trying to find and correct the problems from the source. We will spare no effort to implement the final results and improvement measures of the relevant departments.

In fact, the news about Lexus adding price to buy a car is not uncommon. Lexus, as a luxury brand of Toyota, entered China in 2005. Relying on Toyota's endorsement and the halo of imported brands, it is difficult to find a car for some popular Lexus models in the Chinese market. It is also common that it is impossible to buy without a price increase.

For example, the new Lexus LM seven-seater version, which went on sale in August last year, is officially priced at 1.199 million yuan. However, some domestic netizens revealed that the final cost of their purchase is 2.1 million. It is not difficult to calculate that the netizen's price increase is as high as 900000.

For the price increase behavior, some netizens pointed out that the price increase of popular models is understandable. After all, one is willing to fight and the other is willing to suffer, but it is agreed in advance why the price increase. Don't pick up the car quickly, other fees will pop up. If the price is clearly marked in advance, you can buy it. If you can't accept it, you won't buy it. In this regard, some people in the industry pointed out that the main reason for the existence of price increases is that there are no clear laws and regulations to clarify that dealers are strictly prohibited from increasing prices when selling cars, resulting in the phenomenon of price increases and car increases still exist.

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