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There have been many incidents of new Mercedes-Benz steering failure, and some car owners have been able to return their cars under the hot public opinion, but some car owners have encountered difficulties in safeguarding their rights. It was reported earlier that the Mercedes-Benz C260 bought by a female owner in Dongguan, Guangdong, suddenly did not turn the steering wheel on the highway, which was very dangerous. after maintenance, the steering wheel did not turn twice, but the request to return the car to the 4S store was refused. under the media exposure, the Consumer Council and the Regulatory Administration, the Mercedes-Benz 4S store finally agreed to replace the new car of the same color for the car owner.

According to media reports, at the beginning of this year, Ms. Wang in Dongguan spent more than 340000 yuan on a Mercedes-Benz C260 at a Mercedes-Benz 4S store in the southern city of Dongguan. On February 3, Ms. Wang and her husband, with their 1-year-old child, drove the new car to Hainan for the Spring Festival. Driving at a high speed on the Jiangmen Expressway in Guangdong that day, the steering wheel suddenly stopped turning, and the dashboard was warned of a "steering failure and laborious operation". At that time, the total mileage of the vehicle was only 300 kilometers.

"at that time, our whole family was scared to death, and my husband slammed on the brakes and slowed down from nearly 120 kilometers per hour to 40 kilometers per hour," Ms. Wang said. I was in the back row because of inertia and crashed directly into the front seat. Fortunately, the child was sitting in the safety seat. " As there were no cars before and after the accident, the road was relatively straight and there was no big turn, so there was no rear-end collision or rollover accident.

The new car was towed to a nearby Mercedes-Benz 4S store for overhaul. after the shop technician eliminated the fault, Ms. Wang drove the car out of the 4S store and stopped turning the steering wheel twice again, claiming that she "never dared to drive this car again." Ms. Wang asked the 4S store to return the car according to the three packages of regulations, but all of them were refused, and the Mercedes-Benz 4S store insisted on the solution of changing the steering gear, which took more than two months.

On April 26, the after-sales person in charge of the Dongguan Yihua Mercedes-Benz 4S store said that the car was just steering without help and could not reach the definition of steering system failure, so it did not meet the standard of return and replacement.

Then the intervention and coordination was carried out in the Municipal Consumer Council and the local market supervision branch. According to the Southern Metropolis Daily, the Municipal Consumer Council clearly informed in the coordination that the quality problems of the Mercedes-Benz are in line with the regulations for changing cars, and the 4S store should refund the fees that consumers do not clearly inform consumers in advance, and the fees that consumers do not recognize.

On April 6, the two sides finally reached an agreement that the 4S store would replace the new car with the same color for the owner, Ms. Wang, and return 13400 yuan (license fee, financial service fee, etc.) that was not clearly stated and specified when the car was sold.

It is worth noting that the failure of the new Mercedes-Benz car direction is not the only case. In early April this year, Zhengzhou Star Mercedes-Benz 4S store also occurred a direction failure incident of the Mercedes-Benz C260 less than a day after picking up the car. When the failure occurred, the dashboard also showed that "steering failure operation is laborious".

As it was in the hot event of protecting the rights of female owners of Mercedes-Benz in Xi'an at that time, Zhengzhou Star Mercedes-Benz 4S store soon offered a "refund" solution.

When the steering system of a new car fails, it should be returned and replaced in accordance with the "three guarantees" method, but in reality, it is often difficult for consumers to protect their rights. What is more noteworthy is whether the problem with the steering system of the new Mercedes-Benz is a common fault. It is hoped that the manufacturer will give detailed results of a thorough investigation.

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