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According to the statistics of "car quality Network", a total of 12900 effective complaints from car owners were accepted in July 2024, up 17.5% from the previous month and down 29.2% from the same period last year. The effective complaint information in July involved a total of 929 models, of which 230 models complained of more than double digits (including).

According to the "TOP30 list of vehicle Complaints in July 2024", the top 10 brands on the list are BYD, FAW Toyota, Changan Ford, Chery Automobile, Changan Automobile, Dongfeng Nissan and MJ. Among them, FAW Toyota has 3 models on the list, namely Ruizhi, Carola and Crown. The complaints are all clich é s-"instrument cracking." "parts aging", in fact, this complaint has been going on for a long time, but it has not been effectively resolved because some models are relatively old or have been discontinued. Dongfeng Nissan, also a Japanese brand, was complained about "system upgrade; audio-visual system failure", with 65 complaints in July.

In July, BYD complained about two models in the top 10, namely, equation Leopard and Dolphin. Among them, the equation leopard because of "price changes; air conditioning problems" complaints to the top of the list, the number of complaints was 327, the complaints were concentrated in the three days from July 29 to 31.

On July 29th, the official announced that the price of the whole series of equation Leopard 5 was reduced by 50, 000 yuan, and the price range was reduced from 28. 98-352800 yuan to 23. 98-302800 yuan. Industry insiders believe that BYD cut the price or to boost sales and expand market share.

And this move has also caused dissatisfaction with the old models, a number of car owners complained that the equation Leopard 5 malicious price reduction competition, and without any subsidy policy. "pick up the car in March 2024, and the brand dealer officially reduced the price by July 29, 2024, abusing the dominant position in the market, resulting in a property loss of 50, 000 yuan," said an owner of the 2023 flagship version of Leopard 5. " Another owner of the 2023 exploration version of Leopard 5 also said: "the brand has hinted in all publicity that it will not cut prices this year, and the sales stores have also communicated that there will be no big price cuts in a short period of time, which will keep vehicle prices stable in order to maintain the tone of the brand." it is chilling to cut prices maliciously in a short period of time, losing hard-earned money and trust in domestic brands. "

It is worth mentioning that only three days after the release of the news about the price reduction of Leopard 5, the number of complaints has surged to more than 300. At present, the number of complaints about the "price change" of the car is still increasing.

Also complained about "price changes" were BYD Dolphin, BYD Qin PLUS and Yuan plus, which ranked 16th and 27th respectively, with 39 and 32 complaints respectively.

Among the top 10, Changan Ford Mondeo was complained to No. 5 because of "system upgrade problems; engine oil leakage", with 105 complaints; Chery Ruihu 8 because of "odor inside the car; air conditioning problems" was complained to the sixth place on the list, with 69 complaints; Changan Yida was complained to the 7th because of "policy change; system upgrade problems"; and M7 because of "body resonance". The issue of "new and old iterative disputes" ranks ninth on the list of complaints, but the number of complaints has dropped sharply to 54 from 137 in June.

In addition to the top 10 on the list, a number of Japanese brands have also been complained about. Among them, Guangzhou Auto Toyota Camry "system upgrade problems, audio and video system failure" was complained to the 13th on the list; FAW Toyota's Asian Dragon and RAV4 Rongfang were complained of "system upgrade problems", "car body rust, abnormal steering noise" respectively; Guangzhou Automobile Honda Accord, Haoying and Fido were complained of "tire partial wear; audio and video system failure" and "tire cracking" respectively. There were complaints about "cracked parts" and "abnormal engine / motor noise; unable to start"; Dongfeng Nissan's Xiaoke was complained to the bottom of the list due to "generator failure; engine / motor failure lights on", with 32 complaints; and Changan Mazda Oncella was complained of "cracked parts and malfunctioning audio-visual system".

In addition to the above-mentioned models, Zero run C11, owned by Zero, was ranked 14th on the list because of "no lights; mileage is not allowed". "driving on a rainy day or at a high speed without road reflectors means that the car is black without brightness, affecting safe driving, and there are hidden dangers," said an owner of the 2023 pure electric 500. feedback to the manufacturer many times as an excuse to deal with or that the lights meet national standards. Now for several months, there is no solution, I am disappointed that zero running ignores consumer safety, and I hope the relevant departments will pay attention to it. " Another owner of the 2024 extended range version said: "the mileage of the zero running C11 is not in line with the reality. It is publicized that the pure electric car has a range of 300km and an oil range of 910km, but the actual range is less than 50%, which affects the user experience and hopes to deal with it."

According to the TOP30 list of vehicle Complaints in July 2024, the problems complained about in July are mostly reflected in the problems of "system upgrade; instrument cracking; parts aging", especially the models of Japanese car companies. Overall, the number of complaints against joint venture brands, independent brands and mouth brands all increased month-on-month in July compared with June, with imported brands showing the largest increase, up 39.1% from the previous month. In addition, in July, the proportion of joint venture brands was still ahead of independent brands, with an increase of 1.1% month-on-month, the highest in nearly half a year. The number of complaints from American and German brands also continued to grow, up 39.4% and 18.2% respectively.

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