AutoBeta(AutoBeta.net)08/23 Report--

On August 23, the State Administration of Market Supervision and Administration issued the latest recall announcement. Mercedes-Benz (China) Automobile sales Co., Ltd., Beijing Mercedes-Benz Automobile Co., Ltd. in accordance with the requirements of the regulations on the recall of defective Automobile products and the measures for the implementation of the regulations on the recall of defective Automobile products, the recall plan was filed with the State Administration of Market Supervision and Administration. Since September 27th, 2024, a total of 4000 imported C-Class, CLS, E-Class and AMG GT vehicles with production dates from July 25, 2019 to March 20, 2023 will be recalled, and some domestic C-Class and E-Class vehicles with production dates from September 20, 2019 to August 14, 2021 will be recalled.

The reason for the recall is that some vehicles within the scope of this recall are installed with incorrect communication modules, and the communication module can not accurately calculate the location of the vehicles. When an emergency call is triggered, the position of the vehicle sent to the Mercedes-Benz emergency call center may deviate, resulting in rescue delays and safety risks in the event of an accident.

In view of the above defects, Mercedes-Benz (China) Automobile sales Co., Ltd. and Beijing Mercedes-Benz Automobile Co., Ltd. will replace communication modules free of charge for vehicles within the scope of the recall through authorized dealers of Mercedes-Benz to eliminate safety risks.

This is the third recall announced by Mercedes-Benz this month after Mercedes-Benz launched the recall on August 6 and August 16 respectively. Among them, Mercedes-Benz (China) Automobile sales Co., Ltd. recalled some imported Class A cars from May 29, 2018 to December 19, 2019, totaling 1691. Mercedes-Benz (China) Automobile sales Co., Ltd. recalled 1716 imported E-Class and AMG GT cars manufactured from June 8, 2018 to April 8, 2022 from November 15, 2024, and 1423 imported E-Class, S-Class and AMG GT cars manufactured from February 13, 2017 to July 15, 2022.

It should be noted that Mercedes-Benz has launched many recalls since 2024. According to the State Administration of Market Supervision and Administration, as of press time, Mercedes-Benz launched 11 recalls this year, a total of 795416 vehicles, a large scale of the recall.

For comparison, Mercedes-Benz conducted a total of 15 recalls in 2023, ranking fourth among domestic passenger car brands with a total of 655873 recalls, including imported C, E, G, S, CLA, CLK, CLS, AMG GT, GLC SUV, GLE SUV, GLS SUV, ML, EQS. Domestic A, C, E, GLC SUV, EQE, V, Weiting.

In addition to the recall initiated by Mercedes-Benz, on the same day, Porsche (China) Automobile sales Co., Ltd. filed the recall plan with the State Administration of Market Supervision and Administration in accordance with the requirements of the regulations on the recall of defective Automobile products and the measures for the implementation of the regulations on the recall of defective Automobile products. Since September 2, 2024, a total of 6 imported Carrera GT series cars produced between December 18, 2004 and December 1, 2005 have been recalled.

The reason for the recall is that for the vehicles within the scope of this recall, due to the lack of corrosion resistance of raw materials, the front axle and rear axle towing arm may crack or break under the action of long-term corrosion and mechanical stress, affecting the maneuverability of the vehicle and increasing the risk of vehicle collision. there are hidden dangers. In view of the above defects, Porsche (China) Automobile sales Co., Ltd. will entrust authorized dealers to replace the front axle and rear axle drag arms for vehicles within the recall range free of charge, in order to eliminate safety risks.

The so-called "car recall" refers to the process of eliminating product defects carried out by manufacturers of defective automobile products in accordance with legal requirements and procedures, including matters such as the manufacturer effectively notifying sellers, repairers, car owners and other relevant parties about the details of the defects and the methods to eliminate them. And the manufacturer organizes sellers and repairers to eliminate the defects of their automobile products through repair, replacement, return and other specific measures. In short, the essence of car recall is to solve problems, improve customer satisfaction, protect the interests of consumers in the long run, and improve the brand image and reputation of car companies. increase consumers' sense of trust in car companies.

The automobile recall system was first implemented in China in 2004. so far, this work has been implemented in China for nearly 20 years. Now, automobile recall has become a routine operation of the automobile industry, but although this work has been implemented for a long enough time, "how to do a good job of recall and protect the safety rights and interests of consumers" is still an important issue in the automobile industry. After all, a car involves many parts. Even in the design and testing stage of the new car, it is impossible to do without any defects, not to mention that the car will encounter a variety of complex and changeable situations in daily use, so it is very difficult to avoid defects completely. What needs to be faced squarely is that although car recalls are not a bad thing in themselves, frequent recalls will be regarded as a bad signal, which will not only make car owners question the brand, but also affect the brand image and reputation of car companies.

According to the notice on the recall of Automobile and Consumer goods in 2023 issued by the General Administration of Market Supervision, a total of 2842 vehicle recalls have been implemented in China by the end of 2023, involving 103 million vehicles. The General Administration of Market Supervision said that the timely recall of defective products has effectively reduced the occurrence of injury accidents caused by defective products and effectively avoided more consumers from physical and mental injuries and property losses caused by product defects. "

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