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According to the latest complaint data from Automotive quality Network, the top 10 brands on the list are FAW Toyota, Guangzhou Automobile Honda, Geely, FAW-Volkswagen, Dongfeng Nissan and BYD. Among them, FAW Toyota's top 10 models are Ruizhi, Crown Lufang, Crown, Carola and other models, with 223, 218, 192 and 76 complaints respectively. The number of complaints has increased compared with September, especially for models such as FAW-Toyota's Crown and Crown Lufang, which have nearly doubled compared with September.

From the perspective of complaints about Crown models, most of them focus on body accessories and electrical appliances, aging components, instrument cracking, steering system lights. A car owner complained: FAW Toyota Crown dashboard cracked, skin sticky disease and the smell of a different car, there was no reply, asked the manufacturer to replace the solution. In fact, the problem of complaints about the aging parts of the Crown has been around for a long time, but the problems such as the cracking and sticky skin of the dashboard have not been effectively solved due to the old style of some models and the suspension of production.

The number of complaints lodged by Crown Lufang has also increased rapidly this month. From the point of view of the complaints, most of the complaints still reflect the battery failure of FAW Toyota Crown Land vehicle. Judging from the models complained about, most of them are 2024 2.5L HEV four-wheel drive premium models. A netizen posted that the vehicle suddenly lost power on the battery, the door could not be opened, and the vehicle could not start the car. Some netizens said that they bought a car on August 15 this year, but on September 26, the car had no electricity at all and could not open the door, and contacted the 4S store at that time. The second time was 10.7 and no electricity day. I had been driving the day before. I had never heard of a new car that could not open the door. In response to the netizens' reaction, FAW Toyota also responded at the bottom of the post: the question has been received and it is suggested to keep communication with the dealership.

The second complaint brand in the top 10 on the complaint list is Dongfeng Nissan, and the models involved in the complaint are Xuanyi and Teana. The complaints about the two models are mainly about imperfect service process, car body accessories and electrical appliances, system upgrade and so on. In addition to the above models, Geely's Vision X6 is also in the top 10 complaint list. The main complaints are body accessories, electrical body decoration falling off and engine failures. The FAW-Volkswagen ID.6 CROZZ model also entered the top 10 of the list of complaints, ranking seventh, with complaints about imperfect service processes, system upgrades, non-fulfillment of sales promises and abnormal steering systems.

The model ranked ninth in the list of complaints is BYD's Tang New Energy, and the main problem of the complaint is price changes. It is worth mentioning that from the top 30 models on the list, apart from Tang New Energy, there are also Qin PLUS, Song PLUS New Energy, Yuan PLUS and other models on the list. The general content of the complaint is also about price concessions. A car owner complained and posted that he bought a new car on January 18, 2024, when the guiding price of the car was 219800 net (a discount of 15000). At the end of February 2024, the guidance price of the same car dropped by 30, 000, which was greatly reduced in such a short time. This makes it difficult for old car owners to accept.

In fact, since February this year, BYD has launched a number of honor versions, the new version compared with the old version of the system configuration has been upgraded, the price has also dropped a lot. The listing of this series of new products has also caused the dissatisfaction of many old car owners because of the price concessions. However, the official launch of new models, the price drop is not uncommon in the auto industry. However, it is best to give some care policies to the old car owners before the launch of the discount model, which may be helpful to appease the old car owners.

Overall, the complaint list in October is not much different from that in September, and the number of complaints about FAW Toyota models still occupies most of the top 10 positions on the complaint list. As a large amount of consumer goods, complaints about cars have also attracted the attention of many consumers. For FAW Toyota, how to resolve these complaints is the key, otherwise it will have some bad impact on word-of-mouth.

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