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Recently, the leakage of Maybach, which was bought by car owners for 2.15 million yuan, finally ushered in a satisfactory solution.

On November 14, the owner of the Maybach leak posted that the dispute over the incident had been satisfactorily resolved. It can be seen from the statement issued by the car owner that the two sides negotiated on the Maybach leak. As a result of the settlement between the two sides, Maybach agreed to give the car owner a 3-year extended warranty and 3A3B maintenance package. With regard to the extra compensation announced by the outside world, the car owner said that there was no other additional compensation.

For the outcome of this incident, it has also attracted a lot of netizens' discussion. Some netizens commented that the problem was solved through negotiation. The extension of insurance is a good solution. From another point of view, this is also a solution. The car owner also wins. Another netizen commented that it was unexpected that the matter would come to an end like this, and since the two sides had reached an agreement, it would be considered satisfactory. For this result, the person in charge of the Mercedes-Benz Suzhou Yuanxing 4S store revealed to the media that it had reached an agreement with customers on this matter, and the car was currently in use by customers. In the future, we will never pass the buck and be responsible to the end.

Review of the incident: in October, a Maybach owner in Jiangsu posted a video on Douyin that he bought a Maybach GLS480 in July for 2.15 million yuan, and found a central control noise and water leakage in the A-pillar after picking up the car. The car owner said that he contacted the relevant 4S stores after finding the problem, but the store did not find the specific cause of abnormal noise and leakage after testing. In the follow-up, the 4S store asked the car owner to authorize the removal and inspection of the luggage rack, but still did not find the reason. Finally, the 4S store said that it would authorize the removal of the bezel on the front of the car, saying that the manufacturer wanted to see if there was something wrong with their own production line, materials or workmanship. For the request of the 4S store, the car owner refused and put forward the plan of changing cars with money, but the 4S store gave a valuation of 1.35 million yuan to 1.5 million yuan, a price that lost nearly 800000 yuan compared with the previous price, and the car owner said it was unacceptable. Only through the release of rights protection video, get some public support.

After the car owner released the video, it immediately attracted the attention of many netizens. Many Maybach owners also covered the roof of their vehicles with tricolor tarpaulins to support the rights of the owners, and some netizens even wore clothes made of tricolor tarpaulins to express their support. With the ferment of public opinion, on October 11, Mercedes-Benz officially responded that it would cooperate with dealers to find a reasonable and legal solution with the greatest sincerity and on the basis of facts.

At the same time, Jiangsu Yuanxing Automobile Service Co., Ltd., which sold the vehicle, also issued a statement the next day, in which Jiangsu Yuanxing Automobile Service Co., Ltd. said that it was the first time to receive feedback from the car owner that there were signs of water seepage in the A-pillar position of the co-driver. Appearance inspection found damaged rubber and plastic parts in the corresponding upper right corner. On the same day, we took the initiative to provide walking vehicles for customers to use, and with the consent of the customers, we slightly dismantled and inspected the internal trim panels and luggage racks of the relevant locations of the vehicles, and then defined the water seepage area and actively coordinated the technical guidance of the manufacturers. According to the comprehensive technical research and judgment of the factory and our company, in order to further lock the specific water seepage point for targeted maintenance, customers are advised to remove the strip glass components connecting the sliding skylight and the front windshield glass, but they are strongly opposed by customers. therefore, the disassembly and maintenance work has been stagnant so far.

In addition, it was also revealed that the last time customers came into the store for on-site communication, they put forward a request for 400000 cash compensation for the depreciation loss of second-hand cars involved in each step of disassembly and inspection. We promise that the specific plan needs to be worked out after finding out the vehicle problem and determining the maintenance plan. Customers do not agree with our plan and do not agree to authorize further inspection, the two sides have not reached an agreement. Finally, the 4S store said that it will cooperate with manufacturers, within a reasonable and legal framework, try its best and sincerity to provide goodwill care, and formulate a comprehensive plan to protect the legitimate rights and interests of customers. Commitment will be actively promoted, no prevarication, responsible to the end!

At present, the auto industry is focusing on the Douyin platform of the leaky owner of Maybach, which found that the owner has changed his name to "Allen Chow", and now the owner's Douyin platform can no longer be searched except for a dispute resolution statement. It is worth mentioning that a month after the car owner posted relevant rights videos on his personal Douyin platform, his Douyin followers rose from dozens of fans to 675000 as of press time.

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