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Car salesmen have to face different customers every day, answer car purchase questions for customers, solve all kinds of problems, service attitude is very important, generally can be summarized into a sentence: the customer is God!

What will you do as a car salesman if you get a bad comment from a customer? An Audi 4S sales consultant sent a cursed text message to the client: your whole family was hit by a car when they went out.

According to media reports, on May 10 this year, Mr. Chen, a citizen of Wenzhou, and his friends came to Zhongsheng Huaao 4S store in Wenzhou to have a look at the car. It was already more than 5 pm at that time. When Mr. Chen asked the sales consultant who received them about the vehicle problem, he felt that the other side was very impatient. The attitude is not very good.

The next day, Mr. Chen received a return call from the 4S store, reflecting the situation while looking at the car, and made a "bad" evaluation of the sales consultant.

About half an hour later, the sales consultant who received them called Mr. Chen directly, with offensive and abusive words in his words.

What made Mr. Chen even more angry was that that night, the sales consultant sent a text message: "when you go out, your whole family is killed by a car."

Thinking that he had been abused, Mr. Chen later had verbal conflicts with the sales staff and complained to FAW-Volkswagen Audi's official customer service.

On May 13, the head of Wenzhou Zhongsheng Huaao 4S store responded that the sales consultant, who had not long worked in his store, was a young man who did have a verbal conflict with Mr. Chen and apologized.

4S store staff said that at that time, customers felt that when they came to Audi to see the car, you should greet each other with a smile, so the expectation was very high, and then they felt that the attitude of the sales consultant was general, and there was some difference in the quality of service in his mind, and it happened that the car he saw did not have an existing car. So it's hard to get a little emotional. The two got in touch by phone after that, and there was a little misunderstanding. At present, the store leader has called the customer to apologize, the customer also accepted the apology, and the two sides reconciled at that time.

As for the follow-up, the staff also said that the relevant sales consultant is currently under observation and has determined that there will be a certain financial penalty, going and staying to observe for a period of time.

As a salesperson, to maintain a rational attitude, encounter injustice can be internal complaints, extreme behavior ultimately suffer from their own.

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