AutoBeta(AutoBeta.net)05/22 Report--

News came from the incident of protecting the rights of female owners of Mercedes-Benz, which once aroused widespread concern in the society. Mercedes-Benz today launched a new quality assurance policy for new cars. On February 25th this year, a female car owner signed a phased purchase contract at Xi'an Star to buy a Mercedes-Benz CLS 300 sedan worth about 660000 yuan. after picking up the car on March 27th, the female car owner found that there was an engine oil leak and asked to negotiate to return the car, but the two sides could not reach an agreement. On April 9, the female car owner failed to protect her rights at the 4S store. In a hurry, she sat on the Mercedes-Benz hood crying and was photographed by onlookers and posted a video online to attract attention. As the video fermented online, Mercedes-Benz officials subsequently took a series of remedial measures under the pressure of public opinion, including sending a working group to Xi'an for an interview and replacing the female car owner with a new car of the same model. it is clearly stipulated that its 4S dealership stores are no longer allowed to charge financial service fees. Affected by the incident, Mercedes-Benz today launched a more stringent new car quality assurance policy.

Mercedes-Benz China issued the following policy on its website today: implementation rules (starting date shall prevail on the date of retail invoice) within 60 days from the date of issuance of retail invoice or within 3000 km (whichever comes first). If there is a need to replace major assemblies or major parts due to product quality problems, consumers can require the replacement of new cars of the same model and model. Remarks: the range of main assemblies and major parts shall be subject to the three-pack certificates of Mercedes-Benz passenger cars and smart-branded passenger cars, and the recall and active service measures shall not apply to this policy. Vehicle scope: Mercedes-Benz passenger cars (including smart brand) first sold by China's authorized Mercedes-Benz dealers on and after May 1, 2019 (subject to the date of retail invoice).

Compared with the previous three-package policy, the national three-guarantee law stipulates that within 60 days from the date when the seller issues an invoice for the purchase of a car, or within 3000 kilometers of driving mileage, household car products have steering system failure, braking system failure, body cracking or fuel leakage, and consumers choose to replace family car products or return them, the seller shall be responsible for free replacement or return. And Mercedes-Benz's new car policy shows that if there is a need to replace major assemblies or major parts due to product quality problems, consumers can require the replacement of new cars of the same model and model, which is wider than the previous three-package policy. that is to say, whether there are problems with your engine or transmission, suspension system, or braking system, you can put forward the request to replace the new car of the same series. The change in this policy may lead to more brands to follow up at a later stage. No matter what the above incident is, the incident of female car owners who protect their rights has affected the current three-package policy to a certain extent.

Shortly after the rights protection incident of female car owners in Xi'an, Mercedes-Benz said it explicitly required all dealers to no longer receive financial services. Under the influence of the incident, it also wiped out all the common problems in the automobile industry, such as "financial service fees", automobile "three guarantees" regulations, bundled sales, compulsory consumption, extra price increases, poor after-sales service quality, and so on.

Mercedes-Benz's new policy on the quality assurance policy of new cars was triggered by the oil leakage of the engine of a female car owner in Xi'an, and alarmed media at all levels, including CCTV and People's Daily, with separate incidents. under the pressure of public opinion, Mercedes-Benz did not expect today's results, but the implementation and impact in the later period will be tested by time.

Welcome to subscribe to the WeChat public account "Automotive Industry Focus" to get the first-hand insider information on the automotive industry and talk about things in the automotive circle. Welcome to break the news! WeChat ID autoWechat