AutoBeta(AutoBeta.net)05/23 Report--

Today, Mercedes-Benz sales and Services, Mercedes-Benz Financial and authorized dealers jointly launched the Service Convention, emphasizing the legal compliance of operations and the transparency of services and charges. clearly pointed out that "no bundling" and other prohibited behavior. Immediately, an internal email notice was exposed online that the sale of the G-Class of Mercedes-Benz suspected of "price increase" was suspended.

The email said: "due to the service measures for some G-Class vehicles (including G500 and G63), please suspend all retail sales of G-Class (including G500 and G63). We are making this matter a top priority and work with the after-sales department to resolve this matter. For customers who have arranged to deliver their cars in recent days, please do a good job of communication and appeasement. "

As for what is meant by "service measures", the email does not specify the relevant information, so the reason and time for suspending sales are also very vague. As we all know, the supply of Mercedes-Benz G-class off-road vehicles is limited, and the sales phenomenon that supply falls short of demand leads to perennial price increase at the terminal, which generally requires a price increase of about 500000 yuan.

Earlier, Mercedes-Benz was interviewed by the General Administration of Market Supervision, pointing out that dealers had bundled sales, compulsory consumption, price increases, poor after-sales service and other behaviors, and the General Administration of Market Supervision asked Mercedes-Benz to carry out rectification. Mercedes-Benz said in the Service Convention released today: "customers will be provided with a detailed list of relevant services and prices in the process of car purchase." The list will be displayed prominently in the store and will also be posted on the dealers' respective websites. As a result, the customer can choose or reject the relevant service items completely independently, and these will not affect the customer's service experience. " In addition, dealers are explicitly required not to charge fees in the name of Mercedes-Benz Financial Company or for providing Mercedes-Benz Financial Services to customers.

Earlier, due to the continuous fermentation of the Xi'an Mercedes-Benz oil spill, the Xinhua News Agency investigated the phenomenon of price increases of some high-end brands, which became an "hidden rule" of the market without price increases. It was pointed out that this behavior "seriously infringes on consumers' rights to fair trade".

However, some people in the industry pointed out that the price increase will not lead to the suspension of sales, and many cars have to be stopped, which may be due to product quality problems.

It is rare for manufacturers to issue suspension documents to dealers in the industry, and this policy is usually made only when there are more serious problems, such as the earlier suspension of sales of Dongfeng Honda CR-V, which lasted for two and a half months. The new "Consumer Law" clearly stipulates that as long as business operators find that the commodities or services they provide are defective and endanger personal and property safety, they shall immediately take measures such as stopping sales, warning, recall and so on. At the same time, the necessary expenses incurred by consumers as a result of commodity recalls shall be borne by business operators.

Therefore, if there is a defect in the vehicle, it is necessary to file a recall and stop the sale of the vehicle before then. And the above notice uses the words "some vehicles" and "service measures", meaning that some batches are on the suspension list.

The new generation of Mercedes-Benz G-Class off-road vehicles was officially launched in China in August 2018, during which we found that some consumers reported that the engine had problems such as burning oil and severe jitter. According to media reports, Mr. Li in Hunan spent 2.08 million yuan on a Mercedes-Benz G500 off-road vehicle at the end of 2018 and drove it for two months, with the fault light on and the engine shaking abnormally. Finally, tested by the 4S store, the timing chain failure caused the engine cylinder to crack, and the 4S store said that the engine could only be replaced.

If the above information is true, what exactly is the problem of "service measures"? we will continue to pay attention to it.

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