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When it comes to new energy vehicles, it is also a general trend to choose new energy vehicles in the current environment of promoting low-carbon travel and new energy brands. Many people began to pay attention to and choose new energy models, but recently a car owner was replaced by a 4S battery because of a small problem with the new energy vehicle.

One day, Mr. Zhao had a small scratch with others on the road, and the car logo was rubbed off and needed to be repaired. At that time, Mr. Zhao drove the car to the 4S store for repair. he originally thought that it would not take more than two or three hours to fix the sign, but the 4S store asked Mr. Zhao to park his car there and come back to pick it up the next day. Mr. Zhao thought that maybe the 4S store was busy. Then he left the car and left the 4S store.

The next day, Mr. Zhao came to pick up the car as agreed, but when he drove away, he found something wrong. He obviously felt that the power was not as good as before, and when he sent the car to the 4S store, he still had a range of 200 kilometers, but now it has a range of 170 kilometers. Mr. Zhao suspected that the car had been tampered with, so he turned on the driving recorder to take a look.

From the recorder shows that his car is not the first time to carry out logo maintenance, but was driven to the frame by the staff to remove the battery. Then Mr. Zhao went to ask the 4S store staff if the battery had been replaced. The 4S store staff admitted that they had replaced the battery and said: "the vehicle belongs to the scope of the manufacturer's recall. There is something wrong with the battery and it may cause a fire." There is a precedent, so the battery is replaced uniformly. "

After that, the manufacturer also came up with a manufacturer's report that the car was indeed a recalled vehicle.

Mr. Zhao couldn't accept this explanation, so he was angry that he came to change the car logo, not the battery, and the 4S store secretly replaced the battery without permission. If it is a recall car, why not inform in advance, the replacement of the battery has not been negotiated, this is obviously your own decision.

The 4S store said it was true that the replacement battery could not reach the official 200 km, but it would do so for the safety of the owner, in case the car was set on fire.

According to Sun Rongda, a lawyer at Beijing Yuecheng Law firm, the 4S store is indeed in a state of breach of contract if the battery replacement is not up to standard, and consumers can ask the 4S store to continue maintenance.

Is it necessary to make further planning for the 4S store service? From the protection of the rights of the Mercedes-Benz female 4S store to the incident of privately replacing batteries, the 4S store should make clear the nature of its own service, protect the rights and interests of consumers and respect consumers in the first place rather than black interests.

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