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Mr. Zhou reflected that last month, he bought a Mercedes-Benz S65L in Hangzhou Mercedes-Benz Maybach customization Center with 2.85 million yuan. A few days later, when he went to the customization center to paste invisible clothes on the new car, a piece of paint was removed from the rear bumper, and the 4S store told him that it was not the original paint.

The paint from the peel coincided with the peeling position, and Mr. Zhou said: the paint uncovered from this piece was that he found a little dust in the process of sticking the car clothes, so he took off the car clothes, and after taking it off, the paint came off together. Then the primer and putty of the car paint, as soon as I saw, this should not be the high temperature paint of the original factory, and the paint sprayed on the whole car was very thin. It is impossible for the original factory paint to tear off the film and bring it down. it is not as thin as it is, and the opposite side will come down as soon as it is buttoned down. Later, the sales director told me that this is really not the original paint. "

The 4S store said it was uncertain, and Mr. Zhou thought that the 4S store was shirking its responsibility. Manager Luo of the customer service department of the 4S store responded: "then we judged that this piece of paint is not the original Mercedes-Benz paint, and in the whole process, we also have documents to prove that no processing has been done from the time the car entered the store to the delivery to the customer." because it has been more than a month since the customer picked up the car and posted the car clothes in the store, we do not make any other reply to the uncertain factors or other states. "

And Mr. Zhou said: "I think the attitude of this 4S store is very bad. He put off all the responsibilities. I bought a new car with 2.85 million yuan and directly brushed it off (payment by credit card). If there is any problem with this car within this month, it is impossible to say not to take the insurance, go outside and do it casually, and then go back to the store to find the problem with the store."

Mr. Zhou offered to return the car, but the 4S store could not be satisfied and had to repaint at his own expense. Mr. Zhou said he didn't have any bumps in the car while he was driving. In addition, the nameplate shows that the car purchased by Mr. Zhou was made in October 2017.

Mr. Zhou said: "at present, I only see paint falling off the rear of the car, but I am not sure that the car has been painted or whether it was an accident, because the car was manufactured in October 2017. there have been a lot of uncertainties since it left the factory for more than a year, so I still want to return this car. I don't want it."

Manager Luo, customer service manager of 4S store, said: "the time from production to sales of this car is a little longer, we can guarantee that we have not done any paint treatment before delivery." And manager Luo took out the new car to hand over the check list and the delivery list, the above process details show that the paint has been checked. Mr. Zhou said that the 4S store had said to detect paint in the form of visual inspection and flashlight, said Zhou, a manager in charge of sales.

Manager Luo, customer service manager of 4S store: "as I just said, we also showed the PDI test results for the paint (what are the steps to implement this test?" As I just told you, as a customer service, I really need to improve my professionalism. I am not very clear about the PDI test. (what he means is that the car is intact, but you have torn off the paint on the back of the car. How to deal with this? The key point of anxiety now is whether this paint is the original paint and under what circumstances it happened. " Manager Luo said that Mr. Zhou's request to return the car could not be met, and Mr. Zhou needed to repaint at his own expense. Mr. Zhou can't accept it and is going to do an appraisal.

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