AutoBeta(AutoBeta.net)05/27 Report--

The topic of protecting the rights of famous female car owners of Mercedes-Benz engine covers has been in the heat of the industry. Today, the market supervision department of Xi'an High-tech Zone announced the results of the investigation. After the investigation by the relevant departments, a decision on Administrative punishment was issued to Xi'an Utilization Star, and the conclusions are as follows: Xi'an Star Automobile Co., Ltd. has sold commodities that do not meet the requirements of ensuring personal and property safety, and was fined a total of 1 million yuan for two illegal acts that exaggerated or concealed information that had a major interest with consumers and misled consumers.

According to the report of the appraisal agency, there are indeed problems with the vehicles involved: 1. The right side of the engine cylinder block of the car was damaged and oil was leaked. In the process of assembly, the engine left the oil splash plate fixing bolt in the engine, and during the high-speed operation of the engine, the second cylinder connecting rod hit the missing bolt and made the bolt break the cylinder. 2. The engine has no history of replacement and maintenance. 3. The car engine has assembly quality defects, which belongs to the product quality problem.

The parties concerned believe that this series of problems constitute a situation in which the commodities or services provided by business operators referred to in paragraph 1 (1) of Article 56 of the Law on the Protection of consumers' Rights and interests do not meet the requirements for the protection of personal and property safety, and the market regulatory department shall impose a fine of 500000 yuan in accordance with the relevant provisions of the Law. This kind of problem for the new car is really unthinkable. The production process of the engine in this production stage is completed by robots, and there is almost no human involvement in the process.

After the matter was reported by the media, the car owner said that he did not know about the financial service charges. Through the investigation, it is found that in the process of selling cars, Xi'an Star Company conceals relevant information and misleads consumers into signing advance service agreements and paying service fees with Shaanxi Yuansheng Automobile Trading Co., Ltd. This act infringes on consumers' right to know and fair trade, and violates the prohibited provisions that operators provide goods or services as mentioned in Article 33 (12) of the regulations on the Protection of consumers' Rights and interests of Shaanxi Province. it is forbidden to exaggerate or conceal the quantity, quality, performance and other information of the goods or services provided that are of great interest to consumers to mislead consumers, and the market regulatory authorities shall, in accordance with the relevant provisions of the regulations A fine of 500000 yuan was imposed. The above two penalties totaled a fine of 1 million yuan and confiscated the state treasury.

Law enforcement departments have investigated separately the illegal acts of Shaanxi Yuansheng Automobile Trading Co., Ltd., which provided loans in the case, on suspicion of infringing upon the rights and interests of consumers. In accordance with the provisions of Article 20 of the Administrative punishment Law, Mercedes-Benz China Automobile sales Co., Ltd. suspected of selling products that do not meet the requirements for personal and property safety has been transferred to the department with jurisdiction for handling.

The female car owner signed a contract to buy a new car at the 4S store of Xi'an Star on March 22nd, with a total cost of 660000 yuan. On the 27th, when Ms. Wang drove out of the 4S store to refuel, she found an oil alarm and returned to the Mercedes-Benz 4S store to detect engine leakage. Subsequently, the two sides negotiated many times to no avail, and the person in charge of the 4S store avoided it and sold it many times. finally, when the female car owner went to the 4S store again on April 9 to negotiate again, there was a scene of online buzz about sitting on the engine to protect her rights.

Even so, on April 11, West Amway Star unilaterally released news that its customers were satisfied, and then the car owner denied the news when he disclosed it to the media. the incident has not been resolved, so that media reports further ferment to many central media to condemn. Under the pressure of the media, Mercedes-Benz had to send a working team from Beijing to Xi'an for face-to-face negotiations.

Subsequently, Xi'an Lizhixing negotiated with the car owner and finally reached a settlement. These include replacing the same new car for the car owner, refunding the financial service fee paid by the car owner, inviting the car owner to visit the German factory, providing a decade of "one-to-one" VIP service for the female owner's car, and making up for birthdays.

After the settlement between the two sides, the State Administration of Market Supervision interviewed Mercedes-Benz on May 10 and asked it to rectify the mess at its 4S store. These include requiring Mercedes-Benz to rectify problems such as charging financial services fees, misinterpreting car "three guarantees" regulations, bundling consumption, price increases, poor service quality, and so on. Affected by this incident, Mercedes-Benz officially launched a new three-package policy on its official website, which led to the emergence of problems in the automobile industry, such as "financial service fees", car three-pack regulations, bundling sales, extra price increases, and after-sales service quality.

The administrative penalty decision made by the market supervision department of Xi'an High-tech Zone today confirmed that there was indeed a quality problem with the vehicles involved in the sale of Xi'an Star. Xi'an Leixing subsequently issued a statement that it sincerely accepts and will strictly implement the penalty decision. Although it has not been confirmed which production link caused the problem recently, Mercedes-Benz has been plagued by news that car owners have defended their rights, the sale of Big G has been suspended, and 300000 E-class shock absorbers need to be recalled. It is believed that Mercedes-Benz officials will respond to quality issues later.

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