AutoBeta(AutoBeta.net)05/27 Report--

Prior to this, because the incident of protecting the rights of female Mercedes-Benz owners attracted a great deal of media attention, it not only exposed the attitude of after-sales service and problem handling of automobile brands and their 4S stores, but also exposed the problem of illegal collection of financial service fees in the automobile sales industry. However, after the incident, market regulators interviewed a number of 4S stores, so most stores seem to have cancelled financial service charges.

Although some 4S stores show that they do not charge for financial services, there is an extra "notarization fee", in addition to a lot of fees such as insurance, listing, GPS and so on.

In order to understand the current sales situation of 4S stores, a media reporter recently visited a number of 4S stores. In a Lexus 4S store in Xi'an, he asked about one of the RX300 models. After a brief understanding of the model and the latest preferential policies, the salesperson in the store explained to the reporter that you can choose full or loan to buy a car in the store, but it is more recommended to buy a car. Now it is much more convenient to buy a car than before. There is absolutely no charge for financial services. The salesperson also said: "but now there is a notarized mortgage fee of 2000 yuan for car purchase. In the past, there was no handling fee, but the financial service fee was eight or nine thousand yuan, and the handling fee already exists. This is collected by the bank, not by us."

Then the reporter came to another Cadillac 4S store. According to the sales staff, there is no financial service fee now, and the loan to buy a car needs to add a mortgage listing fee. When the reporter said that he could not hang up on his own? The salesperson replied that it was no good. It is understood that there is not only a listing fee and notarization mortgage fee, but also an extra GPS installation fee. The salesperson said that the cost was due to the loan to buy a car, and before the loan was paid off, the manufacturer asked to install a GPS on the car, worried that because he had not repaid the loan and drove away, he needed to install a safety controller. And you have to buy insurance in the store to buy a car by installments.

When the reporter came to the Buick 4S store, he found that there was a special fee, "Information Consulting Service fee", which was as high as 6500 yuan, which was explained by the salesperson as interest on the loan by installments.

After understanding, basically every 4S store will have a variety of "unknown" fees, notarization fees, mortgage fees, consulting fees and so on.

In order to understand the specific reasons for the cost, I asked a person in the automobile sales industry to know: "selling a car seems to be very expensive, but in fact there is no profit. There is only a few hundred to 1,000 profits for selling a car, and 4S stores mainly rely on selling later to make money." For these various expenses, it is still driven by interests.

For the previous because of "financial service fees" and other issues, by the relevant functional departments of the special rectification. Now because there is no financial service fee to collect through a variety of "unknown" fees in disguise, the relevant departments should step up efforts to regulate the car sales industry, so that consumers can feel more at ease.

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