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Recently, there have been a lot of incidents about the problems with the new car as soon as it was picked up or before it opened the 4S store, such as the "Xi'an Mercedes-Benz woman" incident, which was hotly discussed some time ago. Now there is another car owner who broke down before the new car came out of the 4S store, and the 4S store said it was a normal event.

Prior to this, Ms. Kuang bought a new Audi A3 at the Audi 4S store in Dazhou, but the new car stalled before it left the door. It was only after Ms. Kuang repeated several operations that it caught fire again. At that time, Ms. Kuang thought it was only caused by her own improper operation, so she didn't pay much attention to it.

Then Ms. Kuang planned to drive the car to the gas station to refuel, because the sales staff of the previous 4S store and Ms. Kuang said that the car currently has only 70 kilometers of mileage in the fuel tank. After that, Ms. Kuang went to the gas station to refuel. As a result, the car could only be increased to 130 yuan, and the fuel tank of the car was full. But Ms. Kuang said the meter only showed about 1/2 after adding 130 yuan of gas.

For this question, I asked the 4S store, and then the sales director of the 4S store said that the car could not be fueled because the air duct in the fuel tank was broken. When asked why the fuel tank of the new car is broken? The sales director replied: "it's normal" because the car is made up of hundreds of thousands of parts and breakdowns can occur anytime and anywhere. And it is also quite certain that it is normal for the new car to go wrong, because the car is a mechanical thing, so it is easy to break down, and there are three guarantees and warranty certificates if there is a failure, as long as it is in accordance with the rules.

And the sales director also said that the flameout problem caused by mechanical failure is only a trivial matter, which is psychological.

Ms. Kuang said that because there had been so many breakdowns in the vehicle, she was determined not to take the car, even if it could not be returned, it could be replaced with a new one. I just want my new car to be qualified and safe.

At present, relevant departments have been involved in the investigation, and the incident is still under negotiation.

The newly bought car broke down before it went out, and the sales staff of the 4S store also said it was a normal event. And if there is something wrong with the car, we should follow the process, check the fault report and wait for a reply, in accordance with the three-package law and the rules of warranty. Whether the country should strengthen the management of the service of the automobile industry in order to make car owners feel more at ease when buying a car.

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