AutoBeta(AutoBeta.net)05/31 Report--

Earlier, there were a number of incidents in which the steering wheel of a new Mercedes-Benz car was locked, and some owners were even too scared to drive a Mercedes-Benz. Now another Mercedes-Benz has had an accident. Mr. Li in Hubei revealed that he had bought a million Mercedes-Benz SUV for less than a year, and that the steering wheel had been locked up four times and repeated repairs. What was even more disappointing was that Mercedes-Benz headquarters responded and advised car owners to "continue to observe and use it."

According to media reports, Mr. Li's Mercedes-Benz was bought in July 2018 and cost millions of yuan at that time. However, less than a month after the new car landed, there had been two sudden steering wheel lock failures, up to four times so far. The video recorded by Mr. Li at that time showed that the dashboard displayed a slogan indicating "power steering failure" while the vehicle was in the starting state, while the vehicle was parked in the middle of the road because of the failure.

The vehicle was towed to the car purchase 4S store-Huanggang Hengxin Star Mercedes-Benz. After passing the test, the 4S store informed the owner that the steering wheel was locked because the driving recorder was installed to affect the line, and then the driving recorder was removed. Unexpectedly, the steering wheel lock fault occurred again after the car was repaired.

To Mr. Li's disappointment with Mercedes-Benz, Mercedes-Benz China headquarters advised car owners to continue to use it, while Mr. Li thought that Mercedes-Benz manufacturers repeatedly shirked their responsibilities and joked about the lives of their customers.

Mercedes-Benz China headquarters staff said, "the vehicle situation is due to the installation of some configuration outside the factory, it is recommended that the car owner drive for a longer period of time, observation and use."

Not long ago, Mercedes-Benz Co-Dealers launched the Service Convention, which emphasizes the service concept of Mercedes-Benz customer first, the legal compliance of operation, the transparency of services and charges, and the code of conduct of sales and service personnel in their daily business. Subsequently, the notice of punishment for the oil leakage incident of Xi'an Lizhixing Mercedes-Benz was announced, confirming that due to damage and oil leakage on the right side of the engine cylinder block, the engine left the oil splash plate fixing bolt in the engine during assembly, and during the high-speed operation of the engine, the second cylinder connecting rod hit the missing bolt, causing the bolt to break the cylinder body. Xi'an Star Motor Co., Ltd. was also fined a total of 1 million yuan in accordance with the law.

Now the Mercedes-Benz steering wheel lock incident happened again, affecting the safety of car owners, Mercedes-Benz headquarters' response made Mr. Li even more chilled. At present, the two sides are still in negotiations.

Welcome to subscribe to the WeChat public account "Automotive Industry Focus" to get the first-hand insider information on the automotive industry and talk about things in the automotive circle. Welcome to break the news! WeChat ID autoWechat