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Recently, there is another case due to the failure of the vehicle lights, which has been repaired for many times, but there are still problems. The reply from the manufacturer is that it does not meet the provisions of the three guarantees Law, and the vehicle can only be repaired, not returned or changed. Let's take a look at the details.

In March this year, Ms. Liu spent 200000 on a seventh-generation Nissan Teana car at a Nissan 4S store in Zunyi, Guizhou Province. Less than a month after picking up the car, the car went wrong.

Ms. Liu said that on the morning of April 20, when she came to the parking lot below to drive, the engine failure light suddenly lit up. For this, Ms. Liu wants to try to restart, but the failure still exists after many attempts. In this regard, Ms. Liu immediately drove the car to the 4S store for repair. after being dealt with by the 4S store, Ms. Liu thought the problem had been solved and took the car home that afternoon.

But only in the past four days, when Ms. Liu was ready to use the car again, the same problem appeared as soon as she caught fire. The fault light was on, and Ms. Liu started the vehicle again and again, and the fault light was still on. As a result, Ms. Liu can only once again send the vehicle to the 4S store for maintenance.

Another week later, Ms. Liu's car had the same problem again. This time, Ms. Liu decided to wait for the 4S store to deal with it in the same place, and then the 4S store advised Ms. Liu to tow the vehicle over for maintenance. But Ms. Liu firmly disagreed with the repair of the car this time. She believes that the car has gone wrong many times, but it has been repaired and broken in less than a week at most. Such problems with the engine will cause serious safety risks. I hope the 4S store will either return or change cars.

Ms. Liu believes that during the previous two vehicle repairs, the 4S store did not give her the specific cause of the failure. The first time 4S replied to Ms. Liu that the fault light was on, but after the second time Ms. Liu discussed with the staff of the 4S store, she was informed that it was a minor leak of the fuel system, and the 4S store and replied to Ms. Liu twice because of this reason.

In this regard, Ms. Liu and his wife and reporters came to the 4S store to learn about the situation. Through the reply of the maintenance technical director of the 4S store, for the first time they only learned about the situation through testing and cleared the fault code. And the second time is to check through the computer equipment, found that it is a common fault, it is suspected whether the joint is loose or open the sealing ring to see if there is damage or other anomalies, but through the check there is no problem, it was installed back.

After listening to the reply from the 4S store, Ms. Liu did not agree with the 4S store to continue maintenance. Her newly bought car has been having problems for less than two months and needs maintenance all the time. The safety risks of the vehicle can endanger her life at any time, so she insists on changing the car.

The after-sales manager of Dongfeng Nissan 4S store said that because there are standards in the three-package method, they have passed this matter with the factory, including the customer's request to change cars. However, the reply given by the manufacturer is because the vehicle has not yet reached the standard of change, and it must be maintained more than five times before it can reach the standard of change. If there is a problem on this side of the 4S store, the manufacturer will arrange someone to solve the car problem on the spot.

For this matter, Ms. Liu can only wait for the manufacturer to send someone to solve the problem of repeated maintenance. Ms. Liu said that if it is still not resolved, he will pass the law to protect his rights and interests.

Learned from the relevant platform, the fault light is on, many Teana and Qijun car owners have encountered this problem, which may be a design defect.

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