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Recently, a car owner liked to bring up a new car in the 4S store, and in less than 10 days, he found that his new car had spray paint marks on the right front bumper, so he asked the 4S store to change the car. as a result, the 4S store said it could only upgrade the configuration and give away maintenance.

On May 20, Ms. Gui of Hefei spent more than 100,000 yuan on a Skoda Mingrui model in Anhui Zhijia Automobile sales and Service Co., Ltd. a few days later, because she accidentally rubbed her car slightly, she then drove the car to the maintenance shop for repair. as a result, the master of the repair shop told Ms. Gui whether there was a scratch on the right front bar of the vehicle. Ms. Gui said that she could not buy a new car for 10 days, but she had not rubbed it before.

This makes Ms. Gui feel whether there has been an accident in her new car before she picked up the car. So on the afternoon of the 30th, Ms. Gui came to the 4S store where she picked up the car to discuss with the sales director surnamed Zhang about the claim. The negotiation process and alerted the police.

Ms. Gui's request is to replace the new car and compensate three times the service charge, including the financial service fee plus the comprehensive service charge totaling 5000 yuan. However, the 4S store did not agree to Ms. Gui's request, but only offered a compensation scheme for upgrading the configuration, replacing the car seat with leather and giving away 6 years of free maintenance at the same time.

Ms. Gui said she could not accept the compensation, adding: "I spent more than NT $100,000 on a new car, but you gave me a maintenance car. I don't know if it was an accident," she added. "I don't need leather seats. I don't need free maintenance. I just want you to give me a satisfactory answer."

On the morning of May 31, Ms. Gui came to the 4S store again. In the course of this negotiation, the director surnamed Zhang at 4S admitted that there was a problem of repainting before the vehicle, but it was not caused by them, but it may have been damaged during the factory. The manufacturer delivered the goods to us, but we didn't notice the repainted seat when we received the goods. At present, we can only provide compensation for upgraded configuration, better leather seats and complimentary maintenance.

Subsequently, Ms. Gui called through the Skoda hotline to lodge an after-sales complaint, but there was no response. After that, the 4S store gave Ms. Gui the final compensation plan: 2000 yuan in cash, decoration upgrade and 2000 yuan cash maintenance voucher.

Sun Chenglong, a lawyer from Jingjing Pacific Century (Hefei) Law firm, said that according to Article 55 of the Consumer Rights and interests Protection Law, operators who commit fraudulent acts in providing goods shall increase compensation for their losses in accordance with consumers' demands, and the amount of compensation shall be three times the price of goods purchased by consumers, which is commonly known as "refund one and indemnity three".

According to the regulations, the maintenance marks of the new car purchased by Ms. Gui are finally identified as quality-damaged cars or accident cars, and can claim to return the car money to the 4S store and compensate for the vehicle purchase tax, insurance premium and other costs arising from safeguarding their rights. at the same time, fraudulent consumers can be required to pay 3 times the vehicle price.

When buying a new car, a quality-damaged car will occasionally be encountered, but the best way to avoid this situation is to check it carefully when you pick up the car. You can't pay for it regardless of what you have in mind. If it is really unfortunate to encounter such a thing, we must seal up the vehicle, retain the evidence, and ask for a return and claim for compensation.

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