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Recently, a car owner spent hundreds of thousands on a BMW 5-Series sedan. As a result, after only four days of driving, the car engine emitted thick blue smoke. After inspection by the 4S store, it was said that it was extremely unlikely and did not support changing cars. What exactly is the matter, please?

On June 6 this year, a Mr. Song in Xi'an spent hundreds of thousands of dollars on a BMW 525 at the Xi'an Jinhua BMW 4s store. On the same day, he drove the car home after going through the formalities.

On the afternoon of June 10th, Mr. Song had just finished his 00:00 license plate, as soon as he started the vehicle, he found that the vehicle was abnormal, and the vehicle engine position suddenly emitted thick blue smoke, which was very pungent. Mr. Song was worried that there would be a bigger problem, so he parked the car at the scene and immediately contacted the customer service staff of the 4S store. after the technical staff arranged by the 4S store came to the scene, they carried out a preliminary inspection of the vehicle and said that the vehicle was likely to have a fault with the air-conditioning compressor, and then the technician drove the vehicle back to the 4S store.

However, Mr. Song said that only four days after he bought his new car and his driving distance was only more than 600 kilometers, there was a problem and he felt that the problem was very serious, so he was afraid of the car. Also said that this is a new car, why the vehicle will smoke when all indicators are qualified and normal.

The person in charge of the 4S store said that they had found the cause of the vehicle failure through the inspection of the vehicle, and it was initially determined at that time that it was due to the burning of the clutch disc of the air-conditioning compressor, resulting in a problem. Therefore, it is recommended that customers immediately go to the store for testing, after testing to the store, it is found that the vehicle really needs to replace the air-conditioning compressor.

4S store also said that the car before sale, there is also a certificate, and did a full car test shows that everything is normal, will allow customers to pick up the car. The problem this time is an accidental small probability event, and the solution proposed to Mr. Song after dealing with the manufacturer is to replace the air conditioner compressor free of charge, provide substitute vehicle use during maintenance, and provide some compensation under negotiation between the two parties.

As for the solution given by the 4S store, Mr. Song said that he did not agree and hoped that he could make a refund and exchange. As the two sides have not reached an agreement for the time being, the matter is still under negotiation, and we will continue to pay attention to it in the future.

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