AutoBeta(AutoBeta.net)06/16 Report--

If the car has been driving for a long time, there will be some minor failures such as breaking down more or less. But just bought the new car, just opened the 4S store is not far away, there is a problem, which is really a bit unthinkable.

Mr. he from Dongguan spent $750000 on a brand new BMW X6 at a local 4S store called Wankai in November last year, and soon after the car went out, the car had intermittent problems.

Mr. he said that there was something wrong with the new car as soon as it hit the road. There was an obvious sense of frustration in the car, and the gas door jammed. It took about a second or two to release the throttle before speeding up.

After the problem, he immediately contacted the 4S store, 4S store staff said that because this is a new car, new cars have a running-in period, a sudden sense of frustration is normal.

Because Mr. he did not know much about this aspect, he also believed this view and went on his way. But in the next few days, the problem of the vehicle became more and more serious, and even brake failure and dead fire occurred in the course of driving.

According to Mr. he's summary, when he was driving on the road that day, the brakes suddenly failed, and Mr. he was afraid to turn off the car immediately. After the engine was turned off, the car was going the same way. There were many cars on the road at that time, and if there was any accident, the consequences would be unimaginable.

Mr. he was afraid and immediately sent the car to the 4S store for repair, which surprised him! According to the analysis of the gearbox test report presented by Mr. he: because the car is a new car with low mileage and abnormal control of the electromechanical unit, the E clutch is seriously burned and the gearbox of the vehicle is seriously damaged. The treatment plan given by the 4S store is to overhaul the gearbox and replace the internal damaged parts.

In addition, Mr. he also found that the actual production date of the vehicle was not the same as that in the sales documents, and the four tires were cracked to varying degrees. Mr. he suspected that the car was assembled. The maintenance staff of the 4S store said that there is such a serious problem with the transmission that it usually takes 70,000 to 80,000 kilometers to walk.

Mr. he then went to the car dealers for negotiation, and he put forward three proposals: refund, exchange for new cars, and depreciation for recycling, but the dealers did not accept them. The two sides were deadlocked for seven months and did not reach an agreement.

On June 14, the reporter accompanied Mr. he to the dealership again. Manager Jing, who was in charge of the reception, said that the staff in charge of sales had already left. Manager Jing believes that it is normal for a new car to be overhauled only 800 kilometers away. if it is done according to the national three-package law, Mr. he's car does not meet the standard of changing cars.

The Liaobu Town Market Regulatory Bureau has also organized two mediations between the two sides, but both ended in failure. In addition, the Market Supervision Administration found that the 4S store is suspected of illegal format terms and has filed a case for investigation, and the case is being further investigated and dealt with.

Put aside the vehicle problem, the 4S store has the behavior of changing the format terms without authorization, which is illegal in itself, which is a deception to consumers. Put aside the provisions of illegal acts, vehicle problems, as 4S stores should be dealt with in a timely manner, rather than carelessly deal with it, if there is a traffic accident, who will bear this responsibility. At present, mediation has not yet been reached between the two sides, and the follow-up editor will continue to pay attention to it.

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