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As one of the luxury brands in China, Mercedes-Benz is also well-known all over the world, so many people will pay their first attention to Mercedes-Benz when buying luxury cars.

However, a Mr. Liu in Chengdu bought a brand new Mercedes-Benz C180L at the Tianfu Huaxing Jinye Mercedes-Benz 4S store in Wan'an Town, which cost 321000 yuan, but he was about to drive home when something went wrong. And it was a big problem that almost killed people.

Mr. Liu said his Mercedes-Benz had just been bought for an hour, and then the steering wheel was locked on the right and could not move at all. Then the vehicle turns on the fault light, and there is a steering failure, which is normal and abnormal for a moment.

Mr. Liu told the reporter that he thought at that time that if he had been on the highway, if he had locked the direction on the right. People's instinctive reaction must be to hit the brakes, either he hit another car, or he overturned that day, which is very scary, and it is not a small problem.

Subsequently, Mr. Liu immediately called the 4S store to tell him what had happened, and the after-sales staff of the 4S store also rushed to the scene to test the Mercedes-Benz. Then the results are obtained: there is a fault in the power steering torque sensor. As soon as he heard that something had broken down, Mr. Liu could not bear his anger. Subsequently, the reporter met the after-sales service manager Ma in the 4S store. Manager Ma said that what is currently being monitored is a fault between the sensor and the control unit, and then the possible cause is poor contact between electrical plugs, or damaged and corroded. The current recommendation is to carry out the necessary repairs or replacement, the proposed replacement is the power steering sensor, such a maintenance recommendation. They also understand how customers feel about buying a car, and there is something wrong with the new car as soon as they take it.

Mr. Liu is really unacceptable, the newly purchased car has a problem, and the problem is not light, the future life is on it, it is too unsafe. Mr. Liu also said he wanted to return the car.

The after-sales service manager Ma said that there was indeed a problem with the vehicle. But at present, it is impossible for Mr. Liu to return the car. He can repair the car or replace the parts. However, Mr. Liu did not agree that he was not to blame for the problems with the new car and asked the 4S store to compensate him for depreciation, but Manager Ma made it clear that it was impossible. At most, he promised to extend the two-year warranty of the whole car from three years to five years, so that during the period of use, come to us if you have any problems.

Since the car repair can not agree, then, Mr. Liu proposed to replace a new car, what is the attitude of the 4S store?

Manager Ma said that according to the provisions of the "three guarantees Law", the steering system is a serious safety failure. If the maintenance is not good after two times, it must be replaced or returned to the customer, which is clearly stipulated. However, the current situation, from a legal point of view, only once, and the customer did not agree with us to carry out maintenance.

Manager Ma, the after-sales service, claimed that he would have to wait two days to give Mr. Liu an answer as to whether he could get a new car.

Recently, the failure of Mercedes-Benz has become a hot spot in the society, which has been reported all over the country. The problems encountered by Mr. Liu in Chengdu are relatively typical, and we will continue to pay attention to this matter.

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