AutoBeta(AutoBeta.net)06/20 Report--

Recently, a car owner bought a new Mercedes-Benz car, but he was driven by a 4S store salesman and had an accident before he even touched the steering wheel of the new car, while the 4S store refused to change the car.

A Ms. Zhou in Shenzhen bought a Mercedes-Benz C-class sedan for more than 30 people at the Shenzhen Pengfeng Mercedes-Benz 4S store. One morning, Ms. Zhou came to the 4S store, followed the salesman to apply for the 00:00 license plate, and signed on the confirmation form to confirm the pick-up. Then the salesman said to Ms. Zhou that she wanted to test drive the car first, and Ms. Zhou also agreed.

As a result, the salesman and Ms. Zhou collided with a large truck as soon as they drove out of the road, and the left back door was dented and left a long scratch. After the accident, the truck was sentenced to full responsibility with the confirmation of the traffic police.

At this time, the 4S store told Ms. Zhang that the car purchase contract had been signed and temporary photos had been taken, which could be considered as having handed in the car, so the insurance of the large truck was responsible for all the maintenance costs.

But Ms. Zhou said that in the afternoon, she was delayed by the staff of the 4S store and refused to take responsibility, thinking that the car had not yet been delivered to her, but that the problem was in the hands of the business staff. She should give an explanation and ask for a change.

Staff at the Shenzhen Pengfeng Mercedes-Benz 4S store said that Ms. Zhou was too excited to mediate and clashed in the store, even attracting the police.

The next day, when Ms. Zhou met with the business staff of the test drive at that time, the conflict broke out again. The business staff said they drove on the road only with the permission of Ms. Zhou. Ms. Zhou said she did not put her on the road, adding that her business staff did not make it clear that she was driving the car out.

4S store said that you can replace the new door for Ms. Zhou, and repair it, and give you another free maintenance. Ms. Zhou disagreed with the solution, saying that she needed a compensation of 100,000 yuan from the 4S store. Due to the issue of compensation, the two sides have great differences, which has led to a lack of reconciliation. Ms. Zhou said she would continue to pass laws to protect her rights.

Some experts said that because there is no major accident in the vehicle, it does not have much impact on the salvage value of the vehicle, and 4S stores do not have subjective and malicious behavior, so consumers should protect their rights rationally.

With regard to this matter, it may be said that Ms. Zhou is unlucky. But the accident happened before the new car was touched, no matter which car owner encountered it will be very angry, perhaps because the compensation plan offered by the 4S store is not sincere enough, so the incident has been unable to settle.

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