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There is a female owner, because she recently accidentally scratched the vehicle, to go to the 4S shop for maintenance, the result of the car repaired, but the steering wheel of the vehicle is different from before. What exactly was the situation?

There is a car owner in Taiyuan, Shanxi Province, Ms. Qin, who bought a BMW MINI sedan in 2016. On the evening of June 5, she accidentally scratched the left rear taillight of the driving position when driving. Then I made a claim through insurance, and also sent the vehicle to the 4S shop for maintenance.

On the morning of June 12, the owner went to 4S shop to pick up the car and saw that his vehicle sheet metal and taillights were repaired. Then she drove the vehicle out of the 4S shop. A few minutes later, Ms. Qin immediately drove the vehicle back to the 4S shop.

Ms. Qin said that she once made a deep mark on the steering wheel because her nails were very long; and once when she made a phone call, her mobile phone did not hit the aluminum alloy next to the logo on the steering wheel, resulting in a dent. And the various traces on the steering wheel did not match the traces of his usual driving.

For the owner of these questions, 4S shop officials said, They are very sure that they will not change the steering wheel, And this does not make sense to them, So there is no need to do so. It also said that customers can be provided with relevant monitoring for understanding and analysis, because the whole process of maintenance is monitored video.

However, Ms. Qin said that such a request had been made directly to the 4S shop before, and the answer was that the seven days of maintenance were blind areas.

The person in charge of another 4S shop said: 4S shop every corner has monitoring, but for maintenance vehicles, to ensure that 360 degrees without dead angle monitoring that there is no."

Later, I came to the monitoring room of 4S shop to check the surveillance video. When the video was played, the vehicle entered the body painting workshop on June 6 and drove for a few minutes. When the vehicle drove to the next position, the surveillance video disappeared. Staff at the 4S store said there were only two monitors in the workshop, but one was broken, so they couldn't see the other position.

For this matter, 4S shop said that it can view the video, but the video is bad, and the answer to the owner is that the maintenance period is blind. With the so-called blind spot reason perfunctory customers, so what the outcome is also unknown.

Now all kinds of things in 4S shops frequently break out, and whether there is professional ethics and integrity? Enterprises without ethics and integrity must not go for a long time.

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