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Ms. Ma from Xuchang, Henan Province, bought a Volkswagen Golf at Zhengzhou Weijia Zhongheng Automobile sales and Service Co., Ltd., in September last year. But on the morning of April 9, because of a heavy rain in Xuchang, the heavy rain turned Ms. Ma's car into a "water curtain cave".

Ms. Ma told the reporter that after the heavy rain, I was going to drive a car. When I got into the car, I found that the front of the car and the glass were full of water.

According to the pictures and videos provided by Ms. Ma, there are obviously two watermarks in the windshield in front of the driver's seat and a lot of water marks on the dashboard.

Subsequently, Ms. Ma came to the car company and asked the car company to inspect the vehicle. The staff tested that the car did have a leak in the front windshield.

Ms. Ma was puzzled because she had only bought the car for half a year, so she suspected that the golf car she bought was not a new car.

In this regard, Zhengzhou Weijia Zhongheng Automobile relevant responsible person said that all cars, it came out of the factory, although it has been tested, but it can not guarantee that there is no problem, there is a probability problem. When it happens, we will certainly want to solve the problem of Ms. Ma. We have also reported it to the manufacturer.

On April 12, Ms. Ma tested the car she bought through "car inspection without worry". The test results show that although the car parts are the original factory, the front windshield shows signs of being repaired. For this maintenance trace, Ms. Ma said that she had never repaired the front windshield, and she also fed back the test results to Weijia Zhongheng Automobile and complained to the manufacturer.

The sales manager of the 4S store also said that the sealant on the front windshield of the car is indeed a bit rough, but we are not sure when the problem occurred. He said they would fix the car with the customer's consent and feedback the customer's request for financial compensation to the company.

In response to Ms. Ma's concern that the vehicle had been moved, the sales manager told the reporter that because the customer had an objection to the car, but we really did not repair it. Customers have objections to raise this matter, if necessary, we also fully cooperate, but also clear our suspicions.

Similarly, a woman in Henan Province had the same situation. The female car owner bought a Volkswagen Suiteng car in a 4S store. As soon as she picked up the car, she happened to be caught in a torrential rain. The owner found that the water in her car was leaking, and it became more and more serious.

The car owner immediately contacted the 4S store, and the 4S also tested the vehicle, and the result was that the glass glue above the front windshield was not properly applied, and the 4S store also promised to repair the sealing glue to the car owner in accordance with the regulations of the three packs and pay compensation.

The car owner felt that it was not that simple and passed the appraisal by a third-party appraisal agency, and the results showed that the front windshield of the car had been replaced, that is, the car was not a new car, but it was sold as a new car.

According to the national law, if the old car is sold as a new car by concealing the accident, the consumer has the right to pay three times the compensation and demand to withdraw.

If the 4S store fails to give the owner a satisfactory answer, the owner will go through judicial procedures to protect his legitimate rights and interests. The editor will also continue to pay attention to it and look forward to a satisfactory mediation between the two sides.

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