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A car owner bought a new BMW and gave a deposit to determine the model, but it was replaced by a 4S store for no reason. When the owner opened the hood, there was still a pool of oil on the engine. What exactly is the situation?

On May 2 this year, a Ms. Cheng in Fuzhou took a fancy to a BMW X1 SUV at the Fuzhou Xinying BMW 4S store and paid a deposit of 30, 000 yuan on the spot.

At that time, Ms. Cheng followed the sales of the 4S store to see the existing cars, and repeatedly confirmed whether the cars parked at the scene were 18 or 19, and said she wanted to buy 19 new models. Finally, the model was determined, and the price was negotiated with the sales, and a deposit of 30,000 yuan was paid.

After paying the deposit, Ms. Cheng was still worried, so she went to certify her booked model again, because there were two BMW X1 models with the same color and configuration parked in the 4S store at that time, fearing that she would make a mistake when taking the car.

Then, accompanied by the salesperson, Ms. Cheng photographed the frame number of the car that needed to be purchased, and wanted the salesperson to emphasize that as long as the car. The salesperson also said to Ms. Cheng that since it was confirmed that it was the car, it would only be delivered after the delivery.

On May 18, Ms. Cheng came to the 4S store to pick up the car, only to find that the frame number of the car she wanted to mention was completely different from the one she had photographed before. However, the service staff of the 4S store said: "this car is also the white you want, the same configuration, it is also a new car, how can it be different?"

Ms. Cheng said her car was swapped for no reason, and the 4S store did not inform it. So I asked the sales consultant for the day to ask.

The sales consultant also admitted that it was his own responsibility and explained that the car sold to Ms. Cheng had already been sold to another customer because two BMW X1s of the same color and configuration were parked at that time. Because I made a mistake at that time, not the car company gave the wrong car, but led Ms. Cheng to see the wrong car.

As for this statement, Ms. Cheng also said that she could not accept it, because she stressed at that time that as long as the car was photographed. And think that even if the car company wants to change a car, it should be informed in advance and deliver the car only with the consent of the customer.

The 4S store also put the blame on Ms. Cheng, saying that when selecting the license plate at that time, the license plate showed the frame number, and the customer did not confirm it clearly.

Ms. Chen said that at that time, the licensing time was very short, and there was no reminder at 4S point, and she also paid 4500 yuan for vehicle registration and transportation service fee, so 4S shop had the obligation to help customers check vehicle information.

Ms. Cheng also said that not only was the vehicle swapped, but when the engine cover of the vehicle with the license plate was opened, there were oil stains next to the fuel tank. Because he spent more than 300,000 to buy a new car, not even a drive, has already leaked oil. And no longer trust the detection of 4S store, need to take the vehicle to the outside third-party testing agency for testing.

The 4S store not only does not give Ms. Cheng a car purchase contract, but also says that if a car purchase contract is needed, another agreement needs to be signed.

After many negotiations, the 4S store was still reluctant, saying that it could only give away the body coating as compensation to Ms. Cheng. Ms. Cheng also does not accept such compensation. We will continue to pay attention to the specific follow-up.

For this matter, because of the responsibility of the 4S store to switch the vehicle to the customer, and did not inform in advance, and the customer wants to protect the rights, but was repeatedly blocked by the 4S store. In order to earn commission, but can not solve problems for customers, today's 4S stores still have professional ethics and integrity?

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