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Customers to 4S store to buy a car, because there is an objection to the service charge, they want to communicate with the sales staff, as a result, the communication is not smooth, but was beaten by the sales staff, what is the specific situation?

At the end of March this year, Ms. Li took a fancy to a Shenxing model discovered by Land Rover at the Tianhua Land Rover 4S store in Shaanxi Province. at that time, she was considering buying a car by three-year installments and paid a deposit of 8000 yuan.

The next day, Ms. Li and her family came to the 4S store to pick up the car, but the salesperson calculated the total price of the car and surprised Ms. Li.

Ms. Li said that in addition to the car price of 254000 yuan, other expenses were added to the list given to her by the salesperson, including 10, 000 yuan for decoration, 10668 yuan for service, 3000 yuan for listing and 5000 yuan for renewal of insurance, totaling 28668 yuan.

And Ms. Li believes that the most unacceptable thing is that she needs to pay a renewal fee of 5000 yuan, that is, she must pay a warranty fee for three consecutive years in the 4S store. If she does not buy it, the 5000 yuan will not be refunded.

So he asked the sales consultant of the 4S store, saying that because they were also outsourced, the cost would be higher, and that they had to buy insurance in the store by stages.

Unable to accept this, Ms. Li wanted to communicate well with the sales, but the communication was not smooth, and the sales consultant became more and more emotional. Then Ms. Li wanted to stop the conversation and walk out of the store, while the sales consultant was in hot pursuit. Ms. Li wanted to take out the phone records of the conversation, only to infuriate the sales consultant and hit people.

As a result of media exposure, Land Rover has also formally apologized to its client, Ms. Li, and has dismissed the sales consultant involved. Ms. Li is satisfied with the result of the treatment and has continued to buy cars in the store.

With this incident, it is true that many car 4S stores use a variety of bundling methods to sell, and the collection of various service charges is also quite unreasonable. However, for the problems that customers encounter when buying products, sales should also help customers solve the problems, and the customer is God.

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