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Ms. Xue bought a Zhongtai pure electric car from Tengzhou Guobang Automobile sales Co., Ltd. just a few days after the new car was driven, the electric car suddenly lost power.

According to Ms. Xue, she happened to be driving on the highway when there was a power outage for the first time, and she was driving normally at that time, but without any sign, the power was suddenly cut off. The car was parked in the highway, and it was frightened and could not be repaired at that time. Fortunately, at that time, the traffic flow was not very heavy, and there was no accident. When they were anxious, the car was able to start again. After starting, Ms. Xue drove the car home, but finally got to the gate of the community, and the car was locked out of power again.

It took only nine days to buy a car and there was a problem like this. Later, Ms. Xue drove the car to the Zaozhuang Zhongtai car repair shop for maintenance, but unexpectedly, since then, the car has experienced power outages one after another.

Ms. Xue said that there was a lot of traffic at the intersection where she went to work that day, and a young man came down to scold him and went out if he couldn't drive.

The reporter helped Ms. Xue contact Zhongtai's customer service, which said it could only record consumers' problems and could not provide maintenance advice. If there is something wrong with the consumer's car, it is recommended to go to the service station or 4S store to consult and deal with it. How to solve the specific car owner's problem should wait for the after-sales department to reply. At the same time, it also said that the problem of the car owner has been fed back to the manufacturer, and the manufacturer will further deal with this problem.

When the reporter asked how long it would take, the customer service said the exact time could not be determined.

Ms. Xue said that there will be problems with the car on and off, and the timing of each power outage is uncertain, and once hit someone else's car directly in the neighborhood. Every time a problem occurs, the maintenance station is also contacted, but so far it has not been solved.

The reporter contacted the staff of Zhongtai New Energy vehicle Zaozhuang maintenance shop, and the staff said that the problem of power outage in Ms. Xue's car was a quality problem produced by the factory. The manufacturer said that rectification and reform should be carried out first, and then be replaced if rectification is not good.

Ms. Xue said it was frightening that there were 20 blackouts in May and two on June 10. I'm not going to use this car either. I just want to change it now.

The reporter contacted the staff of Tengzhou Guobang Automobile sales Co., Ltd. whether Ms. Xue's car met the standard of car replacement. The staff admitted that Ms. Xue's car was a quality problem, and also contacted the manufacturer, who could only replace the car for maintenance, but could not guarantee that the same problem would not occur after repair. as for the replacement of the car, the manufacturer said that it could not be the owner.

The staff also said that if Ms. Xue did not agree to a specific solution, she could go through legal procedures to protect her rights.

Ms. Xue hopes that manufacturers and dealers communicate well and do not have any reservations.

It is a matter of course for manufacturers and dealers to communicate. After all, the problem has not been solved well. I also hope that manufacturers and dealers can come up with a really effective solution, responsible to customers and also responsible for their own brands. Relevant follow-up, we will continue to pay attention.

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