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In May this year, Mr. Chen bought a Volkswagen SUV from a Shenzhen Star Times Automobile 4S store in Nanshan, and there was a problem just three days after picking up the car and driving 100km.

According to Mr. Chen, when he came out of the overseas Chinese parking lot, he didn't have the strength to start, and then there was a serious wobble. After the problem, Mr. Chen immediately contacted the Star Times 4S store and drove the car to the 4S store for maintenance.

The relevant staff of the 4S store inspected the vehicle, but could not find out the reason. The 4S store said it could only report to the manufacturer.

Mr. Chen said that he was always accompanied in the process of testing and repairing the car. at that time, a maintenance teacher came to test the car in the workshop and started with a computer connected to the line, but he could not find out the reason after the test. From buying a car to now, the car has been in the 4S store for a week, the problem of the vehicle failure has not been solved, even do not know the specific cause of the failure, only know that there is something wrong with the gearbox.

With regard to Mr. Chen's problem, the reporter came to the 4S store to learn about the situation. The staff said that Mr. Chen's car owner did have a problem. At present, it can only be confirmed that there was a problem with the gearbox assembly in the car. Later, the situation of the vehicle will be verified. After verification, it will be reported to the manufacturer. Then, according to Mr. Chen's request, it will be dealt with according to the manufacturer's three guarantees law. At present, according to the provisions of the three guarantees law. We can replace the gearbox assembly of Mr. Chen's vehicle.

Mr. Chen said he could not accept this solution, because the car is a new car, only three days in total, driving 100 kilometers, if the gearbox assembly is replaced, there will be more hidden dangers, if there is any accident in the process of driving the vehicle, who is responsible?

The staff of the store also said that it is impossible for Mr. Chen to change his car at present, and he needs to consult with the manufacturer. If it is a large component failure, such as the engine and so on, it is within the scope of returning the car, we will also help consumers complain to the manufacturer and negotiate with the manufacturer about the return and replacement of the car.

On this issue, the reporter also consulted a lawyer, and the lawyer said that if the consumer can prove that there is a quality problem with the car before delivery, or the merchant conceals the quality problem about the spare parts, or if the delivery is not up to standard, the consumer can bypass the current three-package law to request a return or change of the car. As for Mr. Chen's question, according to the current three-guarantee law, when the vehicle has been delivered, there is something wrong with the important parts such as the gearbox, and if it still cannot be used normally after two times, the car should be returned for the consumer.

At present, Mr. Chen's car is still under inspection and maintenance, and a satisfactory settlement has not been reached between Mr. Chen and the 4S store, and we will continue to pay attention to the follow-up progress.

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