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The owner spent nearly a million to buy Audi Q7, the result is not a few days, the steering wheel can not turn, can only go straight,4S shop reply is able to turn, but the electronic power system is broken. What exactly is the situation?

On June 17, Mr. Cao, an Audi owner in Xi'an, raised an Audi Q7 SUV with a landing price of nearly one million. As a result, the vehicle went wrong after driving home for a while.

At that time, when Mr. Cao returned to his car to drive, after getting on the car and starting the ignition, the steering wheel could not be moved and locked directly. At first, Mr. Cao thought he was unfamiliar with the new car. I don't know what button locked the steering wheel. After that, he immediately contacted the technical staff of 4S shop, and 4S shop sent the vehicle back to 4S shop.

Mr. Cao said that at that time, the technicians of 4S shop sent the vehicle back to 4S shop and carried out a full vehicle inspection, indicating that there was a problem with the direction.

Then Mr. Cao came to the problem vehicle placed in the 4S shop and started the ignition. Everything was normal, but the steering wheel could not be turned.

When asked if the staff who inspected the maintenance vehicle on the same day had caused the problem due to human factors, the staff said it was not caused by human factors. They also disassembled the motherboard for inspection, and everything else except the direction was good.

For such problems, Audi 4 S shop also proposed a solution to Cao, is to replace the steering machine. However, Mr. Cao said that he could not accept this plan and thought that he bought a car for convenience. This problem is not a small problem and poses a threat to his own safety.

The Audi 4S shop after-sales manager also admitted that the quality of the vehicle, but also said that the vehicle's steering system is divided into mechanical systems and electronic power system, and this time is the electronic power system out of the question, so from the 4S shop, this direction problem is not completely out of order.

For Mr. Cao said that the steering wheel can not be rotated, worried that in the event of obstacles can not avoid. 4S shop after-sales manager said that it can be rotated, but without the assistance of electronic power system, the customer's driving comfort will be reduced.

Then Mr. Cao was led by the technical director to test the experience. From the experience, the steering wheel could indeed rotate, but it was quite laborious.

At present, the two sides are still negotiating whether to replace the steering gear or change or withdraw the car. We will continue to pay attention to the relevant follow-up.

Car owners spend nearly a million to buy luxury cars, but also feel that the quality will be relatively good, but also a peace of mind, and for the 4S shop's statement also admitted that the quality of the car itself, as for the follow-up of course also hope that the owner will do so smoothly, or 4S shop can solve the problems that the owner is worried about as much as possible.

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