AutoBeta(AutoBeta.net)06/28 Report--

Mercedes-Benz owners bought a new car, ran 2000 kilometers, the vehicle went wrong, after inspection for battery problems, the store said that only replacement can not be returned. In addition, the owner can't pick up the car if he doesn't pay for the decoration. What exactly is the situation?

On April 21 this year, Mr. Shi bought a gas-electric hybrid Mercedes-Benz E260 at the Xinfengtai Star 4S store in Xi'an. After driving for about half a month, there was a problem, running about 2000 kilometers.

According to Mr. Shi, around May 10 to 15, the vehicle engine failure light turned on, because the fault light quickly returned to normal, so did not pay much attention.

But on June 11, when I was driving on the highway, the malfunction light came on again. The next day, Mr. Shi sent the vehicle to the 4S store for inspection, and the result was that the battery point machine was damaged.

The plan given by the 4S store is to replace the battery motor and give away two free maintenance, but Mr. Shi does not agree. After many negotiations, the 4S store came up with a new plan and agreed to buy back the whole car, but the owner had to bear part of the decoration cost when buying the car, including half of the cost of the film, foot mats and driving recorder. Mr. Shi still disagreed, saying that because these things also followed the vehicle.

Because the consultation failed to reach an agreement, things went back to the original plan, which can only be replaced, but cannot be returned. Mr. Shi said that gas-electric hybrid cars, batteries are also the main parts of the vehicle, and if the new car is replaced, it will not only make itself question the quality and safety, but also greatly discount the sale of vehicles in the future.

Then the reporter and Mr. Shi came to the 4S store, you can see a very eye-catching prompt, "never bundled sales and compulsory consumption", but Mr. Shi said that when he bought a car, the decoration and listing fees required in the store belonged to bundled sales. Mr. Shi said that the sales had already been decorated when they delivered the car, so they had to pay the decoration fee, and they couldn't pick up the car if they didn't pay. Moreover, the registration fee of 3000 yuan must be listed in the store.

On June 26, Mr. Shi came to the 4S store again and consulted with Manager Wu, the person in charge of the store. During the negotiation, Manager Wu said that on June 13, the technical department of the Mercedes-Benz manufacturer confirmed that the cause and solution had been identified. "it is a battery problem and has little to do with customers' driving habits."

In this regard, Mr. Shi suggested: "Why does this happen to the new car? is there a problem before the vehicle leaves the factory, or is there a problem in which link after that?"

After-sale manager Wu said that the car was sold to the owner only after passing the pre-sale test. As for the detailed reasons, Mr. Shi needs to agree to disassemble the battery and return to the factory for testing before a concrete conclusion can be reached. The bundling and compulsory consumption issues raised by customers are voluntarily chosen by the customer, which has been agreed on in the supplementary agreement of the car purchase contract.

But Mr. Shi and his wife questioned it on the spot. Mr. Shi's wife said they discussed with the sales consultant that they did not want to buy decoration in the store, but the sales said it had to be decorated. Although I didn't want to, in order to take the car away, I had to agree to pay the fee.

On June 27, after a survey of Xinfengtai Star 4S store in Xi'an, the marketing manager made a formal response to Mr. Shi's listing: "all customer spending in the store must be known to the customer, including the contract or agreement issued." there will be customer signature confirmation, so there is no problem of bundling and compulsory consumption, and customers can pick up the purchase invoice at any time. "

As for the listing fee of 3000 yuan, the store said that they did not have the service, and they would not detain the vehicles that customers had purchased for various reasons.

The store also said that the failure of Mr. Shi will be carried out in strict accordance with the regulations of the three guarantees.

For the car purchased by Mr. Shi, there is a problem with the new car, and the store also admits that it is a vehicle quality problem. As for the follow-up, we will continue to pay attention to it. The 4S store said that the contract or agreement issued in the store will be confirmed by the signature of the customer, and there is no compulsory consumption, but the editor seems that the customer does know, but most customers can only be aggrieved in order to pick up the car smoothly. Therefore, I hope that the relevant departments can strictly require the specific matters of this kind of problems.

Welcome to subscribe to the WeChat public account "Automotive Industry Focus" to get the first-hand insider information on the automotive industry and talk about things in the automotive circle. Welcome to break the news! WeChat ID autoWechat