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With the rise of the e-commerce platform for automobile maintenance service, people are no longer limited to the maintenance and maintenance of vehicles between 4S stores and maintenance shops. the advantage of e-commerce platform lies in more transparent price and more choices, using the way of online reservation and offline installation. it is not troublesome in itself and is concerned by more and more consumers.

Tuhu car maintenance is a relatively large brand in China, and according to the official introduction, the number of offline workshop stores has reached 500. However, recently, some users have complained on the Internet, questioning that the Valta battery replaced by Tuhu car maintenance shop in Wuxi is unreliable and is of dual nationality. Affected by the spread of the incident, Tuhu has responded. Let's take a look at what happened.

On June 25, the owner of the car, Mr. GE, said that when he replaced the Valta battery in the Wuxi workshop store (Sun Jiang Road) of Tuhu, the battery given by Tuhu was of dual nationality and felt unreliable. The store agreed to remove it but did not admit that there was a problem and had to dismantle it first and then replace it.

The suspected faulty Valta battery is labeled "made in China-Zhejiang Johnson automatic Battery Co., Ltd." and the side of the bottle is "MADE IN GERMANY (made in Germany)".

After the Weibo incident was exposed, Mr. GE also said that Tuhu car owners and other individuals had contacted him many times to express his claim for compensation, but this was not his original intention to safeguard his rights. Everything should be clear about driving safety and the right of motorists to know.

On June 26 and 27, Tuhu car maintenance officials gave a description of the incident, confirming that the shop in Tuhu factory involved had serious violations, sold products that were not authorized by Walta batteries through third-party channels, and the store was closed for rectification indefinitely. Tuhu also said that it has contacted Valta to trace the source of the products and check the quality of the products, and will cooperate with the relevant departments to investigate.

Some industry insiders said: "that is to say, Tuhu channel does have the possibility of selling fake goods because of management problems."

At present, Mr. GE said that he has recorded the complete process of the incident and has entrusted a lawyer to communicate and safeguard his rights reasonably under the guidance of the lawyer, and will sincerely inform the public in the future.

Tuhu car factory store is officially certified, the products that should be sold and replaced for customers come from the regular channels of Tuhu, and consumers only believe in the products provided by the brand. The occurrence of this incident, regardless of whether the Valta batteries involved are authentic, fake or high-imitation products, may precisely illustrate the lax supervision of Tuhu's certified stores, if they are not strictly investigated and rectified. it may lead to a flood of products purchased through unofficial channels.

Tuhu car maintenance instructions:

Situation description

Recently, a customer, Mr. GE, questioned the quality of the Valta battery bought at the Sunjiang Road workshop of Tuhu car maintenance in Wuxi City, Jiangsu Province, and posted the full story on Weibo. Our company attaches great importance to this and has set up a special team led by CEO to conduct a thorough investigation of the incident in a serious manner. The latest situation is now explained as follows:

1. At present, the customer expresses the hope to wait for the verification of the "12315" situation and the official explanation of Valta, for which we express our full support: we will actively contact the Valta official to communicate the product issues, take the initiative to promote the solution with 12315 for the customer, and actively cooperate with the industry and commerce department to intervene the investigation and strive to give the customer a satisfactory answer.

two。 At the same time, we also learned that due to the lack of product stock, the shop involved temporarily purchased products not authorized by Valta batteries from third-party channels and sold them without verification, which was regarded as a serious violation. We have punished the shops involved and closed them indefinitely for rectification.

3. We will try our best to solve the problem for Mr. GE, and we will invite manufacturers or third-party quality inspection agencies to carry out product quality inspection. No matter what the product test results are, we will provide customers with satisfactory after-sales solutions.

4. When we encounter product quality problems, the most important thing we should do is to trace the authenticity and source of the product with greater efforts than users. We have invited Valta battery to follow back the manufacturer, test the quality of the product, and instruct the responsible person to find out the purchase channel of the product by all means, and the result will be announced as soon as possible. If it is confirmed that there is a problem with the product, we will

Deal with it seriously, never tolerate it, and investigate the legal responsibility of the people concerned.

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