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Ms. Chen bought a Buick Ankewei from a Buick 4S store in Putian, but in April this year, she accidentally found a large number of yellow oil stains in the chassis gearbox of the car. Ms. Chen suspected that the car had an oil leak.

On May 1, Ms. Chen drove the car to Putian Zhongji Zhongtai Automobile sales Co., Ltd. for maintenance. After many days of inspection and maintenance in the 4S store, Ms. Chen put forward the car. Unexpectedly, yellow oil stains seeped out again in the chassis position.

On June 2, Ms. Chen drove the car into the shop for repair. She told reporters that there were two oil spill repairs, and each time the staff of the 4S store were evasive and did not inform the owner of the cause of the oil spill. What is even more incredible for Ms. Chen is that after the second maintenance, the car experienced an oil leak in the gearbox for the third time in recent days.

Helpless Ms. Chen drove the car into the Putian 4S store again this week, but due to the recent rainy weather, the chassis of the car was relatively wet that day. When she entered the store for the third time, the 4S store did not test whether there was a third oil spill. You still need to check when the weather is fine.

Ms. Chen said that her car is still in the manufacturer's warranty period, the first two oil spills 4S stores have carried out maintenance, but always frequent failures, each time can not fundamentally solve the problem, seriously affecting the normal driving and life. She seriously questioned the technology of the Putian 4S store in the machine and the quality of the Buick Ankowei, and asked the 4S store to replace the gearbox free of charge and extend the guarantee.

Peng, manager of the 4S store, said that Ms. Chen's Buick Ankowei did have an oil leak, repaired the same part the first two times and replaced the gearbox separation bearing twice.

Manager Peng said that the 4S store requires that if the car has the same fault twice, the technical director should intervene in the service. At present, Ms. Chen's car has been handed over to the technical director to follow up. As for whether the car has experienced the third oil leak, it is still necessary for the owner to drive the car into the store to determine whether it is consistent with the previous oil spill. Manager Peng did not give a clear answer to the cause of the previous two gearbox oil leaks.

With regard to Ms. Chen's request for "free replacement of gearboxes", Manager Peng said it could not be realized. She said that when the car first had an oil spill, it had exceeded the validity period of the national "three guarantees" policy for two years or 50,000km, but it was still in the manufacturer's three-year or 100000-kilometer warranty period. Therefore, there is no charge for the first two repairs to the 4S store, but there is no way to replace the new gearbox.

As for the view of 4S stores, experts said that the national "three guarantees" policy does have a validity period, and if during the "three guarantees" period, operators should implement the national "three guarantees" policy, and the failure can not be solved when the maintenance reaches a certain number of times. should be returned for consumers to deal with the car. However, if it exceeds the validity period of the national "three guarantees", it can only provide after-sales service in accordance with the contents of the contract signed with 4S stores or automobile manufacturers.

Some people in the legal profession remind car buyers that 4S stores will do a PDI test before the new car is delivered to consumers, and consumers have the right to ask for the PDI test form for free. Be sure to read this test report carefully before picking up the car. If there is fraud in the 4S store, it is necessary to compensate consumers for three times the car purchase money according to the Consumer Rights Protection Law.

From the point of view of the requirements for the replacement of the gearbox, the 4S store is not accepted at present, and Ms. Chen's car is also under repair. in this regard, she expressed the hope that the opening of the 4S store will come up with an effective way to solve the car problem thoroughly, which can save both sides a lot of trouble.

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