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On June 17, Ms. du Zhengzhou said that the Tesla Model 3, which she had just bought for 15 days, suddenly slowed down and returned to normal after rebooting the system. She slowed down again after driving on the highway that day, and the accelerator could only run at a speed of 40 to 50 kilometers per hour. The after-sales staff told her that no problem was found. The service center said that the background data showed that some part of the signal of the large battery was missing, and the large battery could be replaced for the customer. Ms. du thought it was too scary to drive Tesla and asked to return the car.

According to media reports, Tesla replaced Ms. du with a new car on June 28th.

Review of the incident: Model 3 suddenly slowed down and could only run at a speed of 40 to 50 kilometers per hour, and the owner said it was too scary to ask for a return.

In early June this year, Ms. du of Zhengzhou bought a Model 3 pure electric car from Tesla Zhengzhou experience Store, which cost 430000 yuan. As a result, she only ran 400km after 15 days on the road. This Tesla Model 3 had a problem. While driving, the power slowed down and the speed decreased. If you push the accelerator to the end, you can only run at a speed of 40 to 50 kilometers per hour.

In early June this year, Ms. du of Zhengzhou bought a Model 3 pure electric car from Tesla Zhengzhou experience Store, which cost 430000 yuan. As a result, she only ran 400km after 15 days on the road. This Tesla Model 3 had a problem. While driving, the power slowed down and the speed decreased. If you push the accelerator to the end, you can only run at a speed of 40 to 50 kilometers per hour.

After stopping, Ms. Zheng contacted the sales staff of Tesla Zhengzhou experience Store through Wechat and was told that she could try to restart the system, but the fault was not eliminated and she could only drive at a speed of 40 to 50 kilometers per hour. After sending her children to school, Ms. Zheng rebooted the vehicle system again and returned to normal.

To her surprise, when she drove the car on the highway, Tesla Model 3 again experienced a sudden drop in speed and the same fault warning, and the throttle could only be increased to 40 to 50 kilometers per hour. "it's too scary. If the car follows closely, it may rear-end," Ms. Zheng contacted the salesperson again and followed the instructions to drive the car into the store for maintenance.

On June 22nd, Tesla Zhengzhou Service Center told Ms. Zheng that the problem with the vehicle was an occasional fault and the battery could be replaced for the customer's vehicle. Manager Zhao, the after-sales director of the service center, said that the situation was an occasional failure and returned to normal during car maintenance and did not appear. Background data check that a part of the signal of the large battery is missing, and the company's solution is that the battery can be replaced.

At present, Ms. Zheng has put forward a request to return the car and does not want to drive Tesla any more: "if you suddenly slow down on the highway again, it will be too scary."

Manager Zhao said that because she had offered to return the car, all could not apply for a scooter and would report to the headquarters on Monday to study her request, according to Ms. Zheng.

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