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The newly bought Mercedes-Benz broke down on the same day, and accidents occurred frequently, but they still could not be repaired. What exactly is the situation?

The owner, Ms. Tang, spent 420000 yuan on a Mercedes-Benz GLC SUV in May this year, and after waiting for more than a month, she was finally able to pick up a new car.

According to Ms. Tang, she just brought up a new car that day. I was going to drive home for a meal and then go to work, but after the car caught fire and drove a long distance, the vehicle showed a fault light. So they contacted the service staff of the 4S store and sent the vehicle to the 4S store for testing.

Ms. Tang also said that at that time, the technicians just deleted the fault code of the vehicle directly, and replied to Ms. Tang that "the oil may not be good." Ms. Tang thought there was no problem, so she drove away.

As a result, the next day, the vehicle had the same problem, and Ms. Tang had to send the vehicle to the 4S store for testing again. But this time there was a problem. The 4S store told Ms. Tang that the spark plugs were loose and the spark plugs of the second and third cylinders fell off. After simple treatment, the problem has indeed been solved. Ms. Tang also left at ease again.

However, just a few days ago, the vehicle malfunctioned and the lights turned on. Ms. Tang said she clearly felt a strong wobble and an oil leak when she was driving. Ms. Tang and his wife expressed helplessness about this. They think that what the 4S store gives them is a faulty car, which has all kinds of problems again and again, and the faulty lights have been warned three times and repaired three times, but the maintenance is not good. I hope the store can replace a new car, but the store doesn't agree.

With regard to this matter, Manager Huang, the customer relationship manager of Hefei Lizhixing, said that during the maintenance period, they will provide customers with ride-by services to reduce the inconvenience caused to customers. The vehicle problem reported by the customer before has also been initially repaired for the customer.

At present, the preliminary detection of the vehicle is caused by the fault of the fuel injector. in order to completely repair the fault, we hope that the customer can agree to further test the vehicle, and then negotiate and communicate with the customer according to the test results.

To this, many netizens also said, is there any reason for Mercedes-Benz?

Recently, Mercedes-Benz has been frequently exposed due to quality problems, such as engine oil leakage, shock absorber oil leakage, steering wheel lock, automatic window opening and so on. When customers buy a new car, there are all kinds of problems, and the road of safeguarding their rights is so difficult. Should Mercedes-Benz improve the quality of its products in order to deserve the name of this luxury brand?

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