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Buying a new car is supposed to be a gratifying thing, but Miss Ni recently had trouble buying a car.

Miss Ni said that she took a license plate in February this year and took a fancy to a new Mercedes-Benz GLE450 worth 965000 yuan when she bought a car at Renfu Terry Mercedes-Benz 4S store in Shenzhen in March and paid a deposit of 20, 000 yuan. When he received the pick-up notice from the 4S store, he paid the remaining 945000 yuan. When the car was inspected, it was found that the water tank and fault light on the instrument were on.

Before the new car was fully paid, there was a fault light alarm, and Miss Ni felt very unreasonable. The reply from the 4S store is "less oil", but what does the lack of fuel have to do with these two fault lights?

Then Miss Ni questioned the relevant staff of the 4S store, the 4S store said that the water tank fault light was on because the water pump was broken, and it could be replaced for Miss Ni free of charge, but the engine failure problem, so far, the 4S store has not given a corresponding reply, has been procrastinating, avoiding important points and solving this matter.

Engine failure is not a trivial matter for the car, let alone a new car, so Miss Ni communicates with the 4S store, and the 4S store makes two solutions: one is to change the water pump for Miss Ni free of charge, and the other is a refund.

Miss Ni said that the new car has not even driven to change such large parts, not to mention the engine failure is not a minor problem, so far no answer has been given. And the refund is not a full refund, compulsory insurance and car and boat tax are non-refundable, adding up to thousands of yuan, for these two schemes, Miss Ni said that they are unacceptable, and the 4S store should take full responsibility for the problems without the transfer of the new car.

In this regard, the reporter accompanied Miss Ni to the 4S store to inquire about the situation, the store's sales staff said that the specific processing results should wait for the leader to report to the superior before giving an answer.

So far, Miss Ni has not received a reply from the 4S store.

A lawyer said that consumers found problems with the vehicle during the car inspection, and the consumer had the right to refuse to pick up the car, and its responsibility was that the 4S store failed to deliver the qualified vehicle in accordance with the relevant regulations, so the consumer had the right to resolve the contract and asked the 4S store to return the full amount of the car purchased. As for the so-called formalities fees, if the two parties cannot negotiate, consumers can respond to the Consumer Council and, if necessary, retain the contract of the transaction, payment vouchers and other ways to sue the court to solve the problem.

There is a problem when the new car is not delivered successfully, which must be unacceptable to anyone, and the attitude of the 4S store makes people feel helpless. We will also keep abreast of the latest developments in this matter.

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