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Mr. Yang ordered an Audi A3 at the Golden Oran Audi 4S store in Jiaxing in June. The car was picked up on July 1st, and the total price was 18300 yuan when picking up the car.

According to Mr. Yang, Mr. Yang wanted to test the car before he picked up the car, but the 4S store did not give it a test, saying that the cushion cover and navigation had been installed, Yang's opinion, so Mr. Yang did not have much doubts. After completing the formalities, Mr. Yang took the car away.

No sooner had Mr. Yang driven the car a kilometer than the fault light came on. Mr. Yang's son immediately contacted the 4S store, which said it was a new car with a bubble cycle that would not affect its use and would come back the next day.

At that time, the car could still be driven, so Mr. Yang took the car back and drove to the 4S store the next day. The staff of the 4S store said there was something wrong with the car's water temperature sensor.

In this regard, Mr. Yang said that he could not accept that the new car had this kind of fault just one kilometer out, and he hoped that he could change or return the car.

The 4S store said that after Mr. Yang drove the car over, he conducted a preliminary inspection and found that the water temperature of the car was too high, causing the faulty light to turn on. Next, the car needs to be further disassembled to determine the specific fault of the car. However, because the car is the customer's, the customer does not let move, the specific problems of the vehicle can not be determined.

Sales manager Hu said that if it is due to gearbox or engine problems, in line with the national standards, then we will actively cooperate with the return of the car. However, at present, it is impossible to determine the specific problems of the car, and there is no way to start the process of returning and replacing the car.

A lot of liquid can be seen outside the coolant kettle of the vehicle. 4S shop judged that there should be something wrong with the water circulation system and suspected that there was something wrong with the water temperature sensor. But Mr. Yang disagreed, thinking that the failure of the engine caused the water tank to boil and cause the water to pop up.

Mr. Yang asked the 4S store to return and replace the vehicle directly. Manager Hu said that it would not work. He must confirm the problem with the car and whether it meets the standard of returning and changing the car. In this regard, Mr. Yang decided to use other ways to solve the matter.

For this matter, from a procedural point of view, there is nothing wrong with the practice of the 4S store, but it is hard to believe that there was a failure just one kilometer away. We will continue to pay attention to the follow-up of this matter.

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