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Mr. Zeng bought a 2019 new car of the seventh generation Teana 2.0L comfortable version at the Dongfeng Nissan Dachang franchise store on June 15. although the seventh generation Teana went on sale soon, the terminal discount was very strong. Mr. Zeng bought a model with a guide price of 186800 yuan. the preferential price for a naked car is 162800 yuan.

To Mr. Zeng's surprise, on his way home on the same day, he felt that "the air pressure in the car was very low and his ears were buzzing all the time," so Mr. Zeng drove the car back to the 4S store on the afternoon of the 16th to give feedback on the problem.

Mr. Zeng went to the Dongfeng Nissan 4S store three times for feedback, but after the maintenance workers confirmed the resonance, the answer was "there is nothing wrong with the test run".

On July 4, Mr. Zeng said that the 4S store replied that the vehicle met all the national standards, that the vehicle resonance was a personal feeling, and that there was no problem with the vehicle itself. In other words, the resonance maintenance problem reported by Mr. Zeng is over, but Mr. Zeng's problem has not been solved.

After several checks, it was found that the body of the new car would resonate when the engine was at 1200rpm speed, which was unbearable for Mr. Zeng. Mr. Zeng said that the car had not been driven since June 28 and could only be parked in the garage. at present, the car has not paid the purchase tax and has not been licensed.

At Mr. Zeng's repeated request, Dachang Bank said that it would give feedback to Dongfeng Nissan again, hoping to send technicians to the store to discuss the solution together. Mr. Zeng lamented that it is not terrible to have problems, and it is the responsibility of enterprises to deal with them actively and effectively.

In April this year, Dongfeng Nissan officially announced that all Dongfeng Nissan models (including Tuda) will be purchased on the basis of the original "three guarantees" policy from April 24, 2019 to December 31, 2019. Enjoy "7-day warranty replacement" and "the first and second guarantees are unrestricted" services.

Mr. Zeng also took out the "7-day quality worry-free commitment" agreement he signed. Mr. Zeng said that at present, he does not know where the faulty parts are, but the attitude of the 4S store is very chilling and hopes to check the failure results as soon as possible. if it is a large part, it will be returned and replaced in accordance with the "7-day quality worry-free promise". If it is a small part, you only need to solve the resonance problem.

In this regard, Mr. Gao, an automobile repair service expert, said that the general automobile will have resonance, which can be roughly divided into: resonance will occur when driving at high speed; after a long service life, the rubber of the engine claw pad will produce high temperature fatigue aging; engine guard plate deformation or improper installation; engine cylinder or idle control system failure caused resonance.

Through consulting the data, it is found that the resonance problem of the seventh generation Teana is not alone with Mr. Zeng. On a certain website, other Teana new car owners have reported the relevant situation, and are now waiting for feedback from Dongfeng Nissan enterprises.

There was something wrong with the new car as soon as it was driven out, and no one could accept it. Secondly, when you encounter problems, you should work together to solve them, rather than avoiding the important ones. At present, Mr. Zeng is waiting for a reply from the manufacturer. Whether it is a large part that needs to be returned or repaired, it is hoped that the dealer will treat it correctly. If it cannot be solved, it is suggested that consumers should take a proper way to safeguard their rights and protect their legitimate rights and interests. As for the follow-up, we will continue to pay attention.

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