AutoBeta(AutoBeta.net)07/06 Report--

The car belongs to a luxury consumable, we must be very cherish, if there is any problem, must be particularly distressed, not to mention just bought the car, but this car has just been bought a week, not rare enough, sent to 4S shop paste film on the problem but let Weifang citizen Ms. Feng to stall.

On June 14 this year, Weifang, Shandong Province, spent 200,000 yuan to buy an ATS from Weifang Hongfa Kai Automobile Sales Service Co., Ltd., and 4S shop agreed to give film service as a gift at the time of sale. On June 19, Ms. Feng drove her car to 4S shop film, 21, 4S shop informed Ms. Feng to pick up the car, Ms. Feng to the shop to pick up the car to start found a fault prompt on the dashboard, the steering wheel was therefore locked, there is an icon flashing, Ms. Feng then found the staff.

After investigation and maintenance by 4S shop staff, after removing the fuse box and failing to find the cause of the fault, the staff disassembled the driving instrument panel position. After inspection, it was finally found that there was water stain upstream of a steering module. After cleaning by the staff, the fault was eliminated. But Ms. Feng is not calm, although the problem has been solved, but why will water enter the dashboard?

After the final confirmation, confirmed the judgment of the maintenance master, because 4S shop in the customer film, as long as it is not their own things, never cherish, film will wipe water from the right to the left, not water directly from the glass down.

Ms. Feng thinks, such an expensive car, film when do not do protection? If the car is flooded and the location of the water is unknown, there will be potential safety hazards in the car. If there is any accident, who will be responsible?

Ms. Feng thinks that the protection is not in place when the water is applied. How much water is used after all? I hope 4S shop can produce evidence of believing water use. Then there is doubt about the film technology of 4S shop.

Manager Zhang of the store said that the film was carried out in a sealed environment, which was to avoid dust causing the film to blister, so there was no strong evidence to prove that there was no monitoring in that place. And this is the first time this kind of problem has ever happened. In order to apologize, Ms. Feng can be provided with 2800 yuan of gold plating once, but also can be given two maintenance.

However, Ms. Feng could not accept it. After negotiation, Ms. Feng was willing to take a step back, as long as 4S shop agreed to extend the warranty for 2 years, because of the problem of water ingress, the warranty was lifetime, and 360 panorama and 4 maintenance were given.

At the scene, the two sides argued, finally in order to solve the problem, Ms. Feng and reporters reflected the problem to Weifang City Hanting District Transportation Bureau, by the Transportation Bureau actively coordinated the incident, is still in coordination.

From this point of view, from the occurrence of the fault to the removal of the fault quickly solved, but if according to the statement at that time, not their own things do not cherish, then who dare to trust to hand over things, originally gift film service is a good thing, but also reflects the behavior of 4S shop, this 4S shop should ponder deeply. And we will continue to pay attention to the follow-up progress.

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