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Now many models have been equipped with skylights, so that car owners feel more convenient to drive, but skylights are no longer the symbol of luxury cars. However, the skylight leakage is a troublesome problem for people. If the leakage in the car is not handled properly, it is easy to affect the line and other problems.

Mr. Xu of Zhuji, Shaoxing, bought a Mercedes-Benz C180L at the end of 2015 at the 4S store of Polaroid Mercedes-Benz in Shaoxing for 350000. Recently, Mr. Xu found that there was a lot of water in the passenger seat of his vehicle.

So Mr. Xu sent the vehicle to the 4S store. After testing, the technicians learned that it was because the drainage pipe of the skylight was blocked by garbage, and the water overflowed into the car. The 4S store said that because the vehicle has expired its warranty period, the maintenance cost of 2700 yuan needs to be paid by Mr. Xu himself.

In this regard, Mr. Xu said it was unreasonable. His car only drove 14,000 kilometers in three years, and he usually put the car in the underground garage, which would not be caused by garbage.

With regard to this problem, the after-sales staff of the 4S store said that there was indeed garbage blocking the drain of the vehicle, which led to the flow of water into the car. And parking in some environments can also cause congestion problems.

Mr. Xu also said that when his car is parked in the underground garage every day, how can the vehicle leak? it should be a problem with the design of the vehicle itself.

In response to the question, the 4S store said that at present, they need to give feedback to the manufacturer on the question of vehicles and will give an answer to Mr. Xu after three jobs. For the needs of customers will also further communicate with manufacturers.

Learned through the Internet, Mercedes-Benz C180L skylight leakage problem, not only Mr. Xu appeared, 4S store gave almost similar answers, are drainage pipes due to garbage blockage, related to the parking environment.

The customer service staff of Mercedes-Benz (China) Automobile sales Company also responded that the skylight leak was caused by the skylight drainage pipe. When the reporter asked how the customer responded to a question like this, the customer service staff replied that it was the first time they received the feedback question and needed to record and then give feedback. We will also continue to pay attention to the follow-up of the incident.

Before this, many Mercedes-Benz vehicles were exposed with various problems, and the feedback to the store was surprisingly consistent. But for customers, only real help to solve problems is the best feedback. Don't always "throw the pot" to perfunctory customers.

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