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Event fermentation nearly a month time, Xi'an Li Star Mercedes-Benz new car oil leakage fault identification results came out, showing "shock absorber assembly quality problems."

On June 12, the owner, Mr. Wang, bought Mercedes-Benz E300L in Xi'an Lixing Weinan Branch. He suddenly broke down during high-speed driving and got off to see the oil leakage. What surprised the owner was that the 4S shop did not repair or detect it. It was very straightforward to directly offer a full refund, but the premise was to sign a confidentiality agreement to keep the vehicle failure information confidential. Once the leak was revealed, Mr. Wang would have to pay 400,000 liquidated damages. Mr. Wang felt that it was inappropriate, so he did not sign the confidentiality agreement. The two sides also entered a seesaw battle.

4S stores insist on testing by them, while Mr. Wang, the owner, requires testing by a third party. On June 21, the industrial and commercial department set up a special task force to investigate the matter. On June 25, the leaking Mercedes-Benz was sent to a third-party agency designated by the industrial and commercial department for testing.

On July 8, the industrial and commercial department informed Mr. Wang to take the appraisal report. The appraisal results showed that there was no collision deformation trace on the chassis of the vehicle, and no violent impact deformation trace was found on the shock absorber; From the inspection of the size and installation of the damaged shock absorber cylinder and the new shock absorber cylinder, the oil leakage of the right front wheel shock absorber of Mercedes-Benz vehicle was caused by the safety of the upper cover of the shock absorber cylinder, belonging to the assembly quality problem of the shock absorber.

Mr. Wang approved the appraisal results. He planned to communicate with 4S shop first. If the store did not handle it, he would go through legal channels to solve the problem.

Event Review:

In March this year, Mr. Wang bought a Mercedes-Benz E300L sedan at Xi'an Lixing Weinan Branch, which cost 460,000 yuan and has driven more than 7000 kilometers so far. Mr. Wang said, June 12 in the high-speed driving process, The right front of the vehicle began to shake, Suddenly "Bang" After walking more and more shake, After the high-speed lying under the right front wheel to see, The wheel is full of oil.

After Mr. Wang drove the vehicle to the 4S shop, the store staff said they could tow the car to Xi'an Head Office for maintenance. Mr. Wang immediately disagreed, thinking that the new car did not drive for a long time before oil leakage, 4S shop should first detect whether the vehicle factory fault, rather than direct maintenance. Mr. Wang also said, In Weinan words overhaul I am in front of, I can know what is wrong, I want to know exactly what is going on, Open 3 months 7000 kilometers how can oil leak.

According to Mr. Wang, he came to the store again on June 13. Because no one had come forward to solve it, he tried to expose the oil leakage of the car through live webcasting and nobody in the store, but was stopped by the leaders of 4S shop. 4S shop immediately gave a new solution, repair the car and give some compensation, Mr. Wang did not agree, he hoped to have a statement, is the car factory problems, or a problem car or used car.

Then, 4S shop proposed "private". Mr. Wang said the store said it could buy back the car at the original price, but only if he signed a "settlement and confidentiality agreement." According to the agreement, Mr. Wang will be required not to have any form of complaint, not to disclose information related to this incident to a third party, and to pay a penalty of 400,000 yuan in case of violation of the confidentiality agreement.

Mr. Wang revealed that the price of 4S shop rose all the way, and soon rose from 460,000 yuan at the beginning to 505,000 yuan. Mr. Wang felt uneasy and did not agree to sign the agreement.

Mr. Wang asked to entrust a third-party agency to test the vehicle."I don't believe them. Is the new car oil leakage repair over?" Why does a new car leak oil? Shouldn't he give an explanation? The third party is very fair. I just want to see what the problem is."

During this period, Xi'an Lizhixing Weinan Branch said in its statement that it was the customer's continuous irrational communication that finally agreed to the repurchase demand put forward by the customer, and it was necessary to sign a settlement agreement in order to protect the rights and interests of both parties.

Mr. Wang was dissatisfied with the statement given by 4S shop and complained about the problem to the industrial and commercial department. Despite the intervention of the industrial and commercial departments, the two sides did not reach a consensus at the initial stage, and Mr. Wang insisted on testing by a third party. Subsequently, the industrial and commercial department set up a special case team to investigate, and on June 25, the Mercedes-Benz oil spill vehicle was sent to the third-party agency designated by the industrial and commercial department for testing.

The identification results show that the oil leakage of Mercedes-Benz shock absorber is caused by the unsafe upper cover of shock absorber cylinder, which belongs to the assembly quality problem of shock absorber.

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