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In June this year, a car owner in Guangdong suddenly broke his seat while driving, posing a serious threat to driving safety. And the vehicle is suspected to be in stock, but the 4S store did not inform it when it was selling. What exactly is the situation?

In June this year, Mr. Zheng from Shenzhen, Guangdong, bought a BMW X4 SUV at a BMW 4S store. The recent adventure still scares him in retrospect.

Mr. Zheng said he was driving and was about to drive off the highway when the car seat suddenly broke and fell back when he took money out of his pocket at the toll station. Mr. Zheng also said that such a situation has been related to the safety of life, at present do not dare to drive the vehicle.

After checking the vehicle information, Mr. Zheng found that the vehicle left the factory in June 2018, which made Mr. Zheng suspect that the vehicle was in stock, but the salesperson did not inform him when he bought it at that time.

To this, Mr. Zheng contacted the 4S store by phone, hoping to be able to change cars. But the 4S store said it had contacted the manufacturer and thought it was only a small problem. The plan given is that it can only help Mr. Zheng replace a brand-new seat, not the car. And the staff said that if there was something wrong with the seat, they would check the whole car and wait for the results to be dealt with in consultation with Mr. Zheng.

Then Mr. Zheng sent the car to the BMW 4S store, but the staff in the store said that the vehicle could be tested today, but the results could not be issued on the same day, and the main person in charge of the post today was not there. I hope Mr. Zheng will first put the vehicle in the 4S store and wait for a reply.

When asked why the new car had a broken steel seat frame and whether the vehicle was in stock, the staff said they could not answer for the time being.

With regard to this incident, the lawyer said that if the 4S store did not inform consumers that the car was in stock during the sales process, then the seller and 4S point were suspected of fraudulent consumers, and consumers had the right to claim a refund of one for three.

Judging from this incident, consumers should carefully check and understand all kinds of information about the vehicle when buying a vehicle, so as to prevent unnecessary trouble.

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