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The owner of the Mercedes-Benz car picked up the car for half a day, but the engine fault lit up after only 72 kilometers, and the vehicle was unable to drive. But the 4S store still refused to return the car. What exactly is the situation?

On July 4th, a Mr. Wen from Zhejiang spent 410000 yuan to buy an E300L car at Tongxiang Lizhixing Mercedes-Benz 4S store, only to drive 72 kilometers before the fault light came on.

Mr. Wen said that when he was driving on the road waiting for a traffic light that day, the vehicle dashboard suddenly jumped out of a prompt: stop to keep the engine running, please wait for the gearbox to cool. After seeing the prompt, the car was immediately parked on the side of the road, and when it was ready to start again, the car could not drive.

Mr. Wen also said that at that time, when he hung the vehicle in D gear (forward gear), the vehicle would suddenly rush forward, and then the vehicle would not move. The car not only couldn't move, but also smelled burning. To be on the safe side, Mr. Wen called a trailer to take the car back to the 4S store.

After inspection, the cause of the failure was quickly found, because the valve body of the gearbox was broken, but the 4S store said that only one part of the gearbox could be replaced for Mr. Wen. Mr. Wen said it was unacceptable and insisted on changing trains.

Mr. Wen also said that there was a problem with the vehicle he bought on the same day, and it was obvious that the vehicle itself had a quality problem.

As for the problem with the new car after half a day, Huang, the service manager of Tongxiang Lizhixing Mercedes-Benz 4S store, said that there are many uncertain factors because there are many sensors on the side of the valve body. As to whether it was caused by man-made operation, Manager Huang also said that it was not caused by man-made operation, and admitted that it was caused by vehicle quality problems.

However, the store refused Mr. Wen's request to change cars. It is also said that if you want to return the vehicle, there must be a problem with the main parts of the engine or gearbox. At present, the valve body problem is not in the condition of the return and replacement vehicle.

On this issue, the Consumer Protection Commission automobile experts said that if the vehicle is unable to drive, or if the vehicle suddenly decelerates, sudden acceleration and other problems are in line with the return and replacement requirements. According to the Zhejiang version of the new elimination law, there is a description: the vehicle is within 60 days or 3000 kilometers, whichever comes first, if the vehicle is out of control, it can meet the requirements of return and replacement.

After the failure of Mr. Wen's vehicle, if Mr. Wen starts the vehicle again and is unable to move forward, it can be regarded as out of control, but only if Mr. Wen issues road surveillance or video as evidence. Mr. Wen said that next, he will go to Jiaotong to collect evidence and continue to safeguard his rights.

Judging from this incident, if consumers encounter quality problems with their products, they should retain and collect evidence in time as proof of subsequent protection of rights.

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