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The newly bought Mercedes-Benz lift car has just driven about 1 km and the engine fault light is on. In the subsequent use process, it is found that there are problems with the left front shock absorber and differential of the vehicle. What exactly is the situation?

In May this year, a Mr. Wang from Guilin, Guangxi, bought a Mercedes-Benz C260 at a Mercedes-Benz 4S store in Guilin Dragon Star. The engine fault light lit up as soon as the car was picked up one kilometer away.

Mr. Wang said that after the engine fault light came on, he contacted the sales staff at the Mercedes-Benz 4S store, and the salesperson replied that he may have run out of gas. So Mr. Wang turned off the car and reignited it, and the engine fault light went off.

As a result, a few days after picking up the car, the vehicle continued to have all kinds of problems. Mr. Wang said that when the air conditioner was turned on and the vehicle stopped, the engine would make a "quack" sound. Moreover, when he stepped on the throttle to the position of 1/2, a whistle that could be heard by the engine was particularly annoying to Mr. Wang.

So Mr. Wang sent the vehicle to the 4S store for maintenance and inspection, and tested and upgraded the vehicle system, but the problem still could not be solved.

In addition, Mr. Wang also found that there was a construction order on the vehicle, which showed that the vehicle had been repaired on February 22, and the date he picked up the car was May 27. Then contacted Mercedes-Benz's headquarters in Beijing to complain and asked to be able to change cars.

However, Mercedes-Benz headquarters said that it was possible to return Mr. Wang's car, but Mr. Wang had to bear the cost of the use and loss of the vehicle himself. Then Mr. Wang calculated that the total cost would cost him about 60,000 to 70,000 yuan. And want Mercedes-Benz to give a vehicle inspection report, and the report is a paper version, the electronic version of the record has not been issued.

In this regard, Mr. Wang found the Guilin Dragon Star Mercedes-Benz 4S store, the store staff said that they also agree with the quality of the car, but still have to listen to the arrangement of the manufacturer.

When Mr. Wang asked the staff if they had an electronic version of the vehicle inspection record, the store said it was only a paper version. When Mr. Wang asked the staff whether the vehicle had engine fault lights in the inspection report on the maintenance date of the 22nd, the store did not make a positive response. In other words, the store does not know whether there has been a quality problem with the vehicle.

What the 4S store says is that the faulty lights will not appear when the vehicle is delivered to the store after it leaves the factory, because a series of tests will be carried out before the vehicle is delivered, and if there is a problem, the vehicle cannot be delivered. At present, the two sides are in negotiations.

Regarding this incident, whether the newly purchased vehicle manufacturer of consumers has carried out fault maintenance, the store said that it did not know, but said it would not deliver unqualified vehicles to consumers. But as consumers only want to buy the most real source of cars, should dealerships be more gatekeepers for consumers?

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