AutoBeta(AutoBeta.net)07/10 Report--

Ms. Sun and her family went to 4S shop to buy a new car. It is reasonable to say that the new car should not have any problems, but I didn't expect that the fault light would light up just after lifting the car and opening the door. After testing, I don't even know what the reason is. What's going on?

On June 28 this year, Ms. Sun from Huai 'an, Jiangsu Province, and her other two family members picked up three Pentium X40 cars in a store called Hongyu FAW Pentium 4S.

According to Ms. Sun, the formalities had been completed at that time, and the 4S shop also agreed to pick up the car time. As soon as I picked up the car, the trouble light on the car lit up, because Ms. Sun was a novice, so I didn't care much at that time, thinking that there should be no problem when the new car was just put forward.

After the car drove for a distance, the fault light on the car was still on, Ms. Sun called the 4S shop to inquire about the situation, 4S shop told Ms. Sun that the car was OK, you can rest assured to drive. However, the fault light has been on Ms. Sun worried, finally 4S gave the answer is that the car forgot to upgrade, let Ms. Sun drive the car back to the 4S shop for upgrading.

The next day, Ms. Sun drove the car to 4S shop, 4S shop upgraded the car, but waited for a long time, finally urged, the staff directly unplugged the computer and told Ms. Sun that the car had been upgraded, can rest assured to use.

But Ms. Sun drove the car out about 10 minutes later, the car's fault light lit up again, Ms. Sun immediately called the 4S shop, asked "obviously has upgraded why the fault light is still on".

4S shop told Ms. Sun that the head office said this did not affect driving. The head office thought that there might be a problem with a certain part, which caused the fault light to be on and that parts might need to be replaced.

Ms. Sun thinks this is a new car, just how long to drive to change parts, Ms. Sun does not want to. At the same time, Ms. Sun's brother also said that his car trouble light also lit up.

Purchased three cars unexpectedly two cars appeared problems, this, the reporter also dialed 4S customer service telephone. The store's customer service said that the car has no problems must be tested, the specific problem is currently unclear, to know until the after-sales test. Specific problems sales department here is not clear, if there is any problem, according to the national three guarantees law can go.

Ms. Sun said, 4S shop now is to avoid the heavy light attitude, drive the car past maintenance, but after maintenance car fault light specific problems do not know where, 4S shop suggested to replace parts, but this is a new car, Ms. Sun firmly disagree. Therefore, Ms. Sun asked the 4S shop to either return the car or change the car.

After inquiry, Xiao Bian found that Pentium X40 this car fault light is always on the problem is not a few, in the car quality network this problem has been reflected by many owners of this problem, this model 17 models appear the most problems, and 18 models relatively few.

For this matter, 4S shop also did not make any indication, only willing to replace parts for Ms. Sun. In response, Ms. Sun said she would go all the way until the matter was resolved. Follow-up progress, we will continue to pay attention to.

Welcome to subscribe to the WeChat public account "Automotive Industry Focus" to get the first-hand insider information on the automotive industry and talk about things in the automotive circle. Welcome to break the news! WeChat ID autoWechat