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It is a very happy thing for many people to have a car of their own, but it is a worry for Ms. Chu in Xingping, Shaanxi Province. what on earth is going on? Let's take a look.

In September last year, Ms. Chu from Xingping bought a Nissan Bluebird 2016 sedan with a total price of 150000, with a down payment of 15000. After issuing the order, the salesperson took the car to a warehouse on the northern outskirts of Xi'an to pick up the car. Ms. Chu, who liked to mention the new car, took good care of the car and maintained it at ordinary times.

Until June this year, the car had problems, frequently failed to catch fire, stalled several times in the middle of the car, and asked the 4S store to rescue twice.

After a preliminary judgment of the 4S store, there may be something wrong with the car's battery. Ms. Chu asked the 4S store to check her car and replace the battery if not, while the 4S store said it needed Ms. Chu to pay for it herself.

The 4S store says the car is guaranteed for one year, from March last year to March this year, and has been out of insurance since March. Ms. Chu wondered why she bought the car in September and got out of insurance in March.

Ms. Chu came to Xi'an Nissan 4S store to verify that the car had been sold on March 29 last year. As can be seen from Ms. Chu's purchase list, the first payment date is August and the pick-up date is September. Therefore, Ms. Chu suspected that the car might be sold and found that the problem was returned and did not belong to the new car.

The staff of the 4S store said that the car is a new car, which can be inquired at the DMV if you don't believe it. After the head office bought the car back in March last year, it will be put in the warehouse for several months, but the company did not update the information, which is the company's negligence. In this regard, 4S store also said that it is willing to bear the maintenance costs of Ms. Chu, and extend the one-year warranty.

As for this solution, Ms. Chu said it still needs to be considered.

The matter has come to an end, if it is caused by the negligence of the 4S store itself, then the relevant handling should also be conscientious. Secondly, buying a car online also has certain risks, which is not as thorough as going directly to the 4S store. In this regard, consumers also need to maintain a certain degree of vigilance and inquire about the relevant information before buying a car, so as to avoid unnecessary trouble.

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