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A new car owner in Fengqiu has a faulty light, and the sales have repeatedly stressed that it can be adjusted. But after buying the car, when we went to the 4S store, the store said that the vehicle was a faulty car. What exactly is the situation?

In June this year, Mr. an bought a Passat at the Pingchang Automobile Trade in Fengqiu at a price of 180000, and signed a car purchase contract with Shangzhong 4S store in Xinxiang.

Mr. an said that at that time, when he was buying a vehicle in Fengqiu Pingchang Automobile Trade, he found that there was a fault light on the vehicle, so he asked about the sales situation, and the sales at that time told Mr. an that the problem could be adjusted to the 4S store. and stressed it many times. For this, Mr. an was relieved to buy the vehicle.

But when Mr. an planned to send the vehicle to the 4S store to adjust the fault code, he got a reply from the 4S store saying that the vehicle was a faulty car, which made Mr. an very helpless. They went to the auto trade shop again to look for a solution, but the two sides quarreled.

According to the sales of the automobile trade shop, their automobile trade shop sells vehicles on behalf of Xinxiang Shangzhong 4S store, and the car purchase contract signed by Mr. an is also signed with Xinxiang Shangzhong 4S store. Auto shop sales also said that on the same day Mr. an picked up the car, they also passed the channel with the 4S store, allowing the car owner to buy the car and then send the vehicle to the 4S store for trouble code removal.

Subsequently, the dealer's sales and Mr. an came to Xinxiang Shangzhong 4S store to confront. The two sides kicked the ball, and the Xinxiang Shangzhong Automobile customer Service Director replied that the vehicle was not taken away from the 4S store.

The lawyer also questioned the lawyer, according to the lawyer, the opposite party of the vehicle purchase contract is Xinxiang Shangzhong 4S store, then Xinxiang Shangzhong 4S store should bear the ultimate responsibility. If the store sells to consumers a product with serious quality defects, consumers can ask Shangzhong 4S store in Xinxiang to carry out corresponding maintenance, or even ask for a new car.

In the end, Xinxiang Shangzhong 4S store gave Mr. an's reply that the manufacturer agreed to replace the new car for the customer.

For this incident, consumers who encounter new car quality problems had better not blindly decide, it is best to let the store solve the problem or even change the product. And consumers should have a clear understanding of the channels and processes of purchasing products when buying products, so as to avoid some follow-up problems.

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