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The car owner bought a used car on a certain platform, and found that the vehicle was an accident car after the purchase, so they found the platform to ask for an explanation, but the platform evaded it again and again. In the end, the car owner had no choice but to go to the extreme. What exactly is the situation?

On June 5, a Ms. Yao in Hangzhou bought a Roewe RX5 through Youxin used car platform, but after buying the car, she found that the car was overhauled in many places, and it was found to be an accident after testing.

According to Ms. Yao, the lower arm, shock absorber and body girder of the vehicle have been replaced, the left rear wheel has been severely deformed, and the replaced parts are labeled by the insurance company.

Then she drove the car back to the pick-up point and asked for a refund. Although Youxin promised her a refund, she kept procrastinating.

On July 9, Ms. Yao again came to 5 Shengang Road to ask for an explanation from the staff of Youxin, but she still failed to get a satisfactory answer. After being blocked, Ms. Yao ran to the window and wanted to jump.

Finally, the police arrived to rescue Ms. Yao, and with the help and coordination of the police, she and Youxin staff also reached a preliminary promise to return the car within 15 days and make a compensation of 8000 yuan.

Judging from this incident, when consumers have problems in purchasing products, they should try not to take too extreme measures, and should protect their rights through reasonable legal means. And as a product trading platform with integrity, it is also necessary to perform the corresponding responsibilities in good faith, otherwise it will also affect the reputation of its brand.

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