AutoBeta(AutoBeta.net)07/13 Report--

According to netizens, today Guangzhou, Beijing and other places appeared a number of Xiaopeng car users collective rights protection events, hit "fraud owners","request to return the car","who buys who regrets" and other slogans, located in Guangzhou Xiaopeng car headquarters, today also by the owners collective containment.

Xiaopeng Automobile Guangzhou Headquarters Rights Protection Site

A number of security personnel appeared in front of Xiaopeng headquarters. Located on the side of the driveway outside the headquarters building, Xiaopeng automobile rights protection vehicles from all over the country line up in a long line, the body is posted with rights protection slogans, asking Xiaopeng to "return the car." Another vehicle posted "false battery life","car paint thin as paper","who buys who regrets" big-character posters.

Outside a Xiaopeng automobile city service center, many car owners gathered to pull banners: Xiaopeng automobile fraud sales, infringement of consumers 'legitimate rights and interests;

"Fraudulent sales, refund one to compensate three! Xiao Peng waved his hand and fans turned into dogs! Battery renewal, cheating pit powder!"

"Pengyou talks about feelings with Xiaopeng, Xiaopeng treats Pengyou as a fool."

A small Peng car dealer in Beijing, also gathered a large number of owners to protect rights, sources revealed to us: owners 'demands are almost all back cars.

Only half a year after the launch of Xiaopeng G3, the first model of Xiaopeng Automobile, a large number of old users launched rights protests and even directly asked to return the car. What happened?

On July 10, Xiaopeng Automobile launched 2020 Xiaopeng G3 models, some old owners found that 2020 Xiaopeng G3 battery life improved a lot, the price is not much different, even cheaper. From the comparison price point of view, the starting price of the 520 model is 159800 yuan, almost the same price as the 2019 Xiaopeng G3, but the range is 169km more.

It means that Xiaopeng G3 351km battery life version was eliminated only half a year after its launch, and some users who have just completed booking or picking up cars are more dissatisfied. A user who just picked up the car said: "7.9 booking, 7.10 out of the new model." 2000 yuan, 170 kilometers more, upgraded brakes, power and so on. Who feels better? Obviously cheated." He also said it was normal to upgrade, but it was wrong to hide the need to upgrade and sell the old model to us.

Some users also said that Xiaopeng sales claimed to be about to subsidize the price rise, urging users to order to buy the old model, the new model has not been mentioned, the result just picked up the car soon launched the new model.

From July 10 to 12, Xiaopeng automobile and the company chairman He Xiaopeng micro bo attracted old car owners a scolding sound, 12 He Xiaopeng released micro bo long article apology and solution, the result old car owners do not accept, 13 more Xiaopeng car owners collective rights protection event broke out.

For customers who have reserved model year 2019 models but have not yet delivered. Xiaopeng Automobile said that because the vehicle has been produced according to the contract, the 2019 G3 cannot be directly transferred to the 2020 G3. However, Xiaopeng Automobile proposed to give 18000 yuan worth of promotion policy, but also enjoy 5 years 100,000 kilometers overcharge 50% discount rights.

There are three main demands of old car owners: 1. Replace the battery with higher battery life;2. Replace the long-life version for free;3. Return the car directly.

In response to the above problems, He Xiaopeng said in his apology letter that for technical, safety, regulatory and other reasons, Xiaopeng Automobile really has no way to directly replace the battery to improve battery life. He Xiaopeng apologized many times for the trouble caused to users.

He Xiaopeng said: Xiaopeng Automobile will compensate all individual owners of G3 2019 models. From now on, when purchasing any model of Xiaopeng Automobile within 3 years, on the basis of enjoying all promotion policy rights and interests of the new car to be purchased in the current period, he will enjoy an additional 10000 yuan exclusive subsidy rights and interests.

Many older car owners are even more dissatisfied with the way they give "car coupons." One owner said: Let us also let the first batch of mileage victims buy Xiaopeng cars? How about a different set of people?

Some owners also believe that they are being used as testers and mice. Netizens have criticized Xiaopeng's practice,"He always this wave but to Xiaopeng's reputation defeated, old car owners because of this incident will be picky about the product, a company lost credibility lost reputation but can not see the future."

Because the old users and the owners who have booked the car feel trapped, so there is today's collective rights protection scene, directly ask the manufacturer to return the car.

As a new car-making force, Xiaopeng Automobile has raised 14 billion yuan so far, including Ali and Foxconn. Xiaopeng also said it would continue to seek more than $4 billion in financing in the near future, with a total financing of 30 billion yuan in 2019, or an IPO in the United States.

On June 18, the 10,000 th Xiaopeng G3 was rolled off the assembly line at Haima Xiaopeng Zhengzhou Factory. The car was produced by Haima Automobile OEM, which also means that up to now, Xiaopeng Automobile has delivered nearly 10,000 users. If the user insists on "returning the car", there will be a scene of nearly 10,000 people returning the car collectively, which has no precedent in the industry, and it seems impossible to return the car. If the incident is not solved well and can not come up with a sincere solution in time to calm down, it may lead to the collapse of Xiaopeng car reputation. As for the progress of the situation, the attitude of the old owner or manufacturer, we will continue to pay attention.

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