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The car owner bought a new Volvo and stalled two kilometers out of the door, but also stalled twice, the second flameout vehicle could not start, looking for a 4S replacement car but said it was just that the vehicle ran out of fuel, what was the specific situation?

In July this year, a Mr. Sang in Chengdu spent more than 300,000 yuan on a Volvo S90 at a Volvo 4s store in long March. As a result, the car only drove about one kilometer and the car stalled.

Then Mr. Sang immediately contacted the staff of the 4S store, and the staff of the 4S store said that the vehicle was out of gas, brought a bucket of oil into the vehicle, and told Mr. Sang to go to the attached gas station to fill up the vehicle.

According to Mr. Sang, after listening to the explanation of the staff of the 4S store, he drove the car to the gas station to fill up the car, but in the meantime he saw an alarm on the dashboard and wanted to drive the vehicle back to the 4S store to deal with it for fear of a problem. As a result, the car stalled after driving a distance, and the car could not start completely after the engine was stalled.

Mr. Sang was particularly upset about this. His new car was less than two kilometers away from the 4S store, and the car stalled twice. At that time, he bought the brand car out of trust in the brand, but this made Mr. Sang very worried about the quality of the vehicle.

Subsequently, the 4S store also tested the vehicle and gave the result that the failure of the car was due to the lack of oil, resulting in the high temperature of the oil pump and the fuse.

After replacing the fuse of the vehicle in the 4S store, the vehicle has been able to start normally, and the store also informed Mr. Sang that the vehicle can be used normally. However, Mr. Sang still has concerns about whether there will be other safety risks if the parts of the new car will be replaced, so he hopes that the store can return the car or replace it.

However, the 4S store still could not meet the demand for Mr. Sang's return or replacement, and said that the cause of the car's flameout was indeed caused by a fuse.

4S store also said that according to the car three-guarantee policy, due to the same product quality problems cumulative repair 5 times to meet the conditions, if Mr. Sang still insists on requirements, can only be through legal channels. At present, the two sides are still in negotiations.

In response to this, many netizens said that the 4S store did not have a good process when handing over the car to the customer, and some of the fuel should be added when handing over the new car, and the customer should be informed in advance, instead of waiting for the problem to arise.

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